Job Title

Job Role - Nexthink AdminExperience Range: 5 to 10 yearsJob Location: HyderabadJob DescriptionMust Have:- Proactive Hardware & Software solving problems on End User Devices - Analysis of trends and recording current health status of End User Devices - Identification where and when the issue occurred and how many users are impacted - Analysis of the events in timeline to identify root causes of issues very quickly - Cooperation with various technical teams on root cause analyses and remediation plans - Resolution of issues discovered - Documentation of findings and recommendations - Supporting & troubleshooting the Nexthink solution components such as Appliance, Web Console, Engine. Focus on administration, operations and maintenance of Nexthink hardware and software - Providing input for collector packaging and assist in deployment scenarios - Perform ongoing maintenance and licence management. - Check the Appliance health (CPU, Disk & Memory Utilization) - Check the connectivity of Engines to Portal on relevant Ports in case of any issues with license/engine/appliance status. - Maintaining customer specific EUCA documentation updated