Job Title

Dapplogix Software Pvt Ltd (Hirestar.io) an award-winning start-up operating out of Telangana State. We are a team of experienced yet agile team building some ground-breaking business models using emerging technologies like Blockchain and AIML. Join us only if you have a strong passion for building next-generation systems with a promising future.Customers don’t just buy our products off the shelf. It isn’t a see-click-buy-use experience, but a consult-solution-contract-deploy experience with significant investment from both sides. Our destinies are tied inextricably.And with great power comes great responsibility. So, we don’t just hire people who can hack, break, or ship, we hire folks who can tinker, iterate, and solve meaningfully for our customers. And also, for us.We are looking for customer success executives to help us accelerate our growth.Key ResponsibilitiesDeliver exceptional customer service by promptly addressing client inquiries, issues, and requests via phone, email, and live chat. • Manage, track, and resolve customer tickets within established turnaround times (TAT) to ensure adherence to service levels. • Troubleshoot and diagnose issues related to BGV, ensuring quick resolution and minimal disruption to the client's logistics operations. • Maintain detailed records of customer interactions, support cases, and resolutions and provide timely status reports • Follow up with candidates and other stakeholders for the BGV requests • Add/Update help topics to ensure comprehensive support documentation for customers.• Build and nurture strong relationships with clients by understanding their business needs and proactively offering solutions. • Engage with clients regularly to ensure they are maximizing the value of our software and that their experience with Hirestar.io meets their expectations. • Act as a customer advocate within the organization, sharing feedback and insights with internal teams to drive product improvements and customer satisfaction. • Provide clients with updates on system improvements, new features, and best practices to optimize their use of Hirestar.io• Escalate unresolved issues to the appropriate teams (technical or product) and coordinate with cross-functional teams to ensure swift and accurate resolutionWho Can ApplyDynamic Freshers or Experienced candidates (up to 2 years experience) Interpersonal & communication abilities Basic knowledge of HR processes such as recruitment and BGV Strong English communication skills are indispensable for customer support Computer literate A street-smart candidate Great research skills Basic knowledge and awareness of B2B model of business Excellent problem-solving skills, ability to propose effective solutions and go-getter attitude