- Change Management - Senior SRE Engineer for Command Center operation (build ServiceNow dashboards, handling production related issues, critical data analysis, postmortem) - Command center troubleshooting on Java, VMWare, Microservices on Azure, - Understanding of IBM MQ and Kafka - Baseline Incident/Problem Management - OnCall Roaster - Baselining – Analysis of P1/P2 incidents caused by changes in 2024 - Implement 4-eye change approval process - Review and update emergency change review and approval process - Review and re-categorize standard changes that caused outages - Implement standard Knowledge Management system - Identify current CMDB (Configuration Management Database) gaps. - Collaborate with Production Support teams to enable CMDB (Change Management Database) documentation.
Job Title
Site Reliability Engineer