Job Title: Customer Support AgentJob Location: HyderabadJob Type: Full-timeDepartment: Customer ServiceType: Voice ProcessJob Summary:We are looking for a dedicated and reliable Customer Support Agent to join our team. The ideal candidate will be responsible for addressing customer inquiries, providing assistance, and resolving issues in a professional manner. The Customer Support Agent will play a crucial role in ensuring customer satisfaction and helping the company maintain high standards of service.Interpersonal Skills- Strong analytical and organizational skills - Excellent Customer Service Skills - Demonstrate genuine care and understanding when interacting with customers. - Pay close attention to customer inquiries, understand their needs and provide relevant solutions. - Remain calm when faced with upset or frustrated customers. - Be resourceful in finding apt solutions & provide quick resolution. - Be an effective communicator by using clear and concise language. - Prioritize quick assistance and reduce waiting times.Competencies:- You have 1 to 2 years' experience in customer support for US/UK based processes. - Strong computer skills using Microsoft Office programs. - Able to retain and apply new knowledge, policies, and account updates. - Be prepared to work in shifts, including nights, weekends, and holidays, as tire breakdowns can happen at any time.Be flexible with shift schedules and adapt to changing situations. Able to work on holidays and mandatory overtime when required. - Able to work effectively in a fast-paced environment. - Compassionately handle distressed callers and remain patient under pressure. - Basic understanding of tire-related issues, spare tire usage, and common roadside emergencies is a plus. - Clear and effective communication, both verbally and in writing. - Ability to think on your feet and provide practical solutions. - Familiarity with help desk software and databases. - Collaborate effectively with colleagues to ensure seamless service deliveryNote: Interested candidates can share the cvs at Mitali.Rai@⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @ email addresses.
Job Title
Customer Support Agent