Job Title

Role: Facilitator, Policy Updater, Workflow Editor, and Content Creator Location: Hyderabad / Gurgaon - WFO 5 days Type: Full time Core Knowledge in GIS MappingEasy apply & click here to submit additional details!Aceolutionis seeking an experienced and dynamicTraining Team Leader (TL)who will play a critical role in managing and overseeing the complete training operations for a diverse range of initiatives. The TL will primarily facilitate training sessions for new hires, lead a team of facilitators, manage policy updates, design and edit training workflows, and contribute to content creation while ensuring effective knowledge transfer and process improvement initiatives. This role requires a strong combination of leadership, facilitation skills, content creation expertise, and the ability to analyze and improve training effectiveness through data-driven insights. The role also requires editing or creating the policy documents and ensuring the knowledge base is updated with all the relevant changes.Key Responsibilities:1. Training and Facilitation Management:Deploy, manage, and deliver new hire training programs. Ensure that both new hires and refresher batches receive effective training on processes, policies, and workflows. Design, facilitate, and enhance training sessions, workshops, and learning programs, aligning them with organizational objectives. Manage and mentor a team of facilitators, ensuring the timely and effective delivery of training programs. Provide ongoing guidance, feedback, and support to the team. Participate in knowledge-sharing sessions, helping to develop the skills of other facilitators and promoting a collaborative learning environment. Deliver training on process knowledge, client policies, and guidelines to new and existing employees.2. Policy Management and Updates:Lead the end-to-end management of policy change processes, ensuring seamless dissemination and communication of policy updates to all stakeholders. Work closely with cross-functional teams (product teams, client program managers) to gather and implement necessary policy changes and updates. Act as a key point of contact for managing policy updates across the organization, ensuring all documentation and training materials reflect current policies. Drive process improvement initiatives by identifying opportunities for policy enhancements and working with teams to implement those changes.3. Workflow Design and Content Creation:Edit, update, and create detailed training documentation, including workflows, process maps, Standard Operating Procedures (SOPs), and training content. Work with internal and external stakeholders to design and deliver training content tailored to meet the needs of different audiences, from new hires to senior stakeholders. Regularly review training materials, making necessary revisions and updates based on feedback and changing processes. Actively participate in content creation and refinement, ensuring materials are clear, concise, and effectively aligned with business goals.4. Process Learning and Continuous Improvement:Drive process learning initiatives on the floor, ensuring that associates have a clear understanding of the workflows and client-specic requirements. Collaborate with cross-functional teams to identify areas of improvement in training delivery and content. Participate in the creation and execution of action plans to address process gaps, providing timely interventions and solutions. Monitor and report on the effectiveness of training programs, collecting feedback from participants, and iterating training processes for continuous improvement. Identify and address training risks or performance issues, implementing preventive and corrective measures as needed. Figure out the interlinked workflows across the client org within scope and have an eye for detail with connecting the dots to suggest process improvements and enhancements 5. Training Performance Monitoring: Maintain and update training dashboards, scorecards, and performance trackers, ensuring up-to-date reporting on training progress, outcomes, and associate performance. Generate insights from training data and performance metrics to inform decisions about future training initiatives. Provide regular reports to internal and external stakeholders on training performance, completion rates, and areas for improvement. Collaborate with client teams to ensure alignment with training goals and identify any training gaps or needs.6. Stakeholder and Client Engagement:Act as a liaison between internal teams (product, operations, quality) and external clients. Ensure that training content and processes align with client expectations and requirements. Attend client meetings to understand the evolving needs and deliver tailored training solutions. Update all client related documents and meeting notes to keep a track of activities ensuring clear communication with clients and internal stakeholders. Actively engage with clients to gather feedback, offer insights, and propose improvements to the training function. Ensure effective knowledge transfer during client-facing activities and be a point of contact for addressing training-related queries.Required Qualifications and Skills: Education: Any Graduation degree; Training or Learning certifications preferred. Experience: 5–8 years of experience in training and facilitation, with at least 2–3 years in a leadership role managing training operations.Skills: Strong facilitation, communication, and presentation skills. Expertise in content creation, workflow editing, and policy management. Proficiency in digital training tools, Learning Management Systems (LMS), and content development platforms. Excellent analytical skills with the ability to measure and report training effectiveness. Proficient in using tools like Microsoft Oce, Visio, Excel, and HTML/CSS. Knowledge of process mapping and requirement gathering techniques. Ability to work in a fast-paced environment with changing client demands. Strong people management, stakeholder management, and conflict resolution skills. Ability to motivate and guide teams, ensuring a positive learning environment. Awareness of adult learning principles and training best practices.Desirable Attributes: Industry/domain-specic knowledge is a plus. Creative and innovative thinkers focused on continuous process improvement. Ability to work independently while driving team performance and delivering results. Strong organizational and time management skills, with the ability to manage multiple priorities simultaneously.Working Conditions: Full-time position based on-site with flexibility for remote work as needed. Regular interaction with internal and external stakeholders, including client meetings, workshops, and training sessions.