Job Title

Hiring forSenior Sales Managerfor Hyderabad LocationJOB DESCRIPTIONOperations & Sales Management• Oversee and manage B2C Tele-Sales operations to ensure seamless execution and achievement of targets. • Set, track, and achieve sales and performance KPIs, ensuring SLA adherence. • Establish and maintain strong client relationships, acting as the primary point of contact for engagement and reporting. • Drive sales strategies, monitor performance metrics, and take corrective actions to optimize outcomes. • Lead daily operations, ensuring timely follow-ups on customer inquiries and escalations. Team Leadership & Performance Management • Directly manage team leaders and agents, ensuring effective resource allocation and goal setting. • Conduct performance reviews, training sessions, and coaching programs to enhance employee capabilities. • Monitor team adherence to company policies, including attendance, leave schedules, and productivity metrics. • Implement employee development initiatives such as mentoring and career progression plans. • Hire and onboard team leads and managers, ensuring smooth induction and integration into operations. Client & Stakeholder Management • Build strong partnerships with clients by ensuring operational alignment with their expectations. • Conduct weekly and monthly review meetings to track progress and identify areas of improvement. • Implement escalation and governance models to streamline communication and issue resolution. • Collaborate with internal departments to enhance service delivery and operational efficiency. Process Improvement & Compliance • Identify and drive continuous improvement initiatives to optimize sales and service quality. • Ensure compliance with audit requirements, security policies, and operational standards. • Develop and enforce best practices to maintain high levels of employee and customer satisfaction.ISMS Responsibilities: Follow the instructions of Function Heads, operate systems on behalf of Function Heads, and serve users authorized by Function Heads Provide technical consulting assistance to Function Heads so that information systems can be built and run to best meet business objective Ensure the safeguarding of information in their possession Accepts responsibilities for the operation and protection of information assetsREQUIRED:Candidate must have experience into managing a telesales team of 200+ people along with multiple hierarchies reporting to him/her Candidate must have handon experience into sales process Candidate must be fluent in Telugu and EnglishInterested candidates can share their updated resume atKirtichauhan@