Job Title

Job Summary: We are seeking a skilled ServiceNow FSM Specialist to design, implement, and optimize ServiceNow Field Service Management solutions. The ideal candidate will have a strong technical background, experience in FSM workflows, and relevant certifications to ensure effective delivery of FSM solutions tailored to business needs.Key Responsibilities: FSM Solution Design and Implementation: Analyze business requirements to design and configure ServiceNow FSM modules. Implement FSM workflows, dispatch processes, and mobile solutions. Customize FSM capabilities, including work orders ,asset management, Dynamic Scheduling and Dispatch, Mobile Access, Inventory Management, Knowledge Management, Customer Engagement, IntegrationIntegration Management: Integrate ServiceNow FSM with third-party systems like CRM, ERP, and IoT platforms. Ensure seamless data exchange using APIs and other integration methods. Optimization and Support: Monitor FSM performance and recommend enhancements. Resolve technical issues and provide support to end-users. Conduct system upgrades and ensure minimal downtime. Training and Documentation: Provide training to end-users and administrators on FSM functionalities. Develop comprehensive documentation, including technical designs and user manuals. Stakeholder Collaboration: Work closely with cross-functional teams, including operations, IT, and field service teams. Engage with stakeholders to gather feedback and refine FSM solutions.Key Skills and Qualifications: Proven experience in implementing and managing ServiceNow Field Service Management solutions. Strong understanding of FSM workflows, including scheduling, dispatching, and asset management. Expertise in ServiceNow platform capabilities and scripting (JavaScript, Glide). Knowledge of integration tools (REST/SOAP APIs, MID Server). Experience with mobile application customization for FSM. Problem-solving and analytical skills to address business needs.Certifications (Required): ServiceNow Certified Implementation Specialist – Field Service Management (CIS-FSM). ServiceNow Certified System Administrator (CSA).Preferred: ITIL Foundation Certification. ServiceNow Certified Application Developer (CAD).