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Location:[Hyderabad] Experience:4+ years in online education operations, specifically managing one-on-one classes Employment Type:Full-Time CTC : 4-8LPAAbout Us: NNIIT is a leading EdTech/Online Learning platform dedicated to providing personalized learning experiences. We specialize inone-on-oneonline classes across various subjects, ensuring quality education for students worldwide.Job Overview: We are looking for anOperations Managerwith a strong background in managingone-on-one online classes . The ideal candidate will oversee daily operations, optimize processes, and enhance student-teacher coordination to ensure seamless class delivery. They will also play a crucial role instudent retentionandupselling coursesto maximize engagement and business growth.Key Responsibilities: End-to-End Operations Management:Oversee the scheduling, execution, and quality control of one-on-one online classes. Teacher & Student Coordination:Manage onboarding, training, and engagement of teachers while ensuring students' requirements are met. Process Optimization:Develop and implement strategies to enhance efficiency in scheduling, tracking, and feedback collection. Technology & Platform Management:Work closely with the tech team to improve the platform’s features for better class delivery. Quality Assurance:Monitor class performance, gather feedback, and drive initiatives to improve teaching standards. Issue Resolution:Handle escalations related to scheduling conflicts, technical difficulties, and teacher-student concerns. Reporting & Analytics:Track key performance metrics (attendance, satisfaction, completion rates) and present insights to leadership. Retention & Engagement:Implement strategies to improve student retention, ensuring high course completion rates. Upselling & Renewals:Identify opportunities to upsell additional courses or higher-tier programs to existing students. Compliance & Policies:Ensure adherence to company policies and guidelines for online education.Requirements: Experience:4+ years in operations, preferably in online education with a focus onone-on-one classes . Technical Skills:Proficiency in using LMS platforms, CRM tools, and scheduling software. Strong Communication:Ability to coordinate effectively with teachers, students, and internal teams. Problem-Solving:Quick decision-making skills to handle operational challenges. Process-Oriented:Experience in streamlining operations and implementing best practices. Sales & Customer Success Mindset:Experience in retention, upselling, or subscription-based business models is a plus. Team Leadership:Ability to manage and guide a team of coordinators and support staff.Preferred Qualifications: Background inEdTech, Online Tutoring, or E-Learningplatforms. Familiarity with Zoom, Google Meet, or other online class tools. Experience incustomer/student success management .What We Offer: Competitive salary and performance-based incentives. Opportunity to be part of a fast-growing EdTech company. A dynamic work environment with growth opportunities.