Job Title

Job Location- Delhi NCRRole: Assistant Manager/ Manager Sales OperationsExperience Required: 6 to 7 yearsReporting to: Senior ManagerCTC Offered:- 6 to 8 LPAJob Description:Review and resolve customer and sales escalations with appropriate action planning.Prepare and publish MIS reports to monitor and track team performance and sales metrics.Optimize input vs. output to maximize ROI across all operational layers.Drive people management initiatives by focusing on retention, addressing team concerns, and providing necessary support and guidance.Ensure a quality-first approach, consistently meeting defined service and customer satisfaction standards.Conduct regular floor briefings, foster motivation, and maintain high team morale.Manage core sales metrics such as:Sales per personConversion rateAPR (Average Productivity Rate)DPR (Daily Productivity Rate)DialsROILogin hoursC-SAT scoresCall quality and product test scoresDeliver agent-level feedback for continuous improvement in training, quality, and sales process.Oversee recruitment, onboarding, and drive attrition control strategies.Manage database procurement and conduct periodic evaluations to ensure quality data utilization.Key Performance Indicators (KPI):Overall Sales Target vs. AchievementAgent-wise Sales PerformanceMonth-to-Date (MTD) Target AchievementKnowledge & Skills Required:Strong process and product knowledgeHigh customer-centric approachUnderstanding of internal policies and complianceProficiency in MS Excel, Word, and OutlookExcellent written and verbal communication skillsStrong analytical, organizational, and leadership capabilitiesCandidates with prior BPO Sales operations domain will be preferred.