Job Title

Company DescriptionMUSOFT CONSULTING is a trusted partner that provides technology solutions and services by leveraging cutting-edge technology to deliver greater results and enhance customer experiences.Role DescriptionWe are seeking an experienced ServiceNow (SNOW) Developer with 5+ years of experience in designing, developing, and optimizing ServiceNow solutions. The ideal candidate should have a deep understanding of ServiceNow architecture, workflows, automation, and integrations with enterprise systems.As a ServiceNow SME, you will be responsible for custom application development, scripting, integrations, and overall platform enhancements while ensuring best practices in ITSM, ITOM, ITAM, or SecOps modules.Key ResponsibilitiesServiceNow Development & CustomizationDesign, develop, and implement ServiceNow solutions, including custom applications, workflows, and automation.Customize ServiceNow modules such as ITSM, ITOM, ITAM or other enterprise modules.Develop and optimize ServiceNow integrations with third-party systems (REST, SOAP, APIs, Webhooks).Implement and enhance ServiceNow CMDB, ensuring data accuracy, reconciliation, and automation.Develop custom scripts (JavaScript, Glide API, Business Rules, Script Includes, Flow Designer, UI Policies, ACLs, and UI Actions).Configure and manage ServiceNow catalog, self-service portals, notifications, reports, and dashboards.Troubleshoot and resolve L3+ ServiceNow incidents, performance issues, and platform defects.Automation & Workflow OptimizationDevelop orchestration workflows and automation solutions to optimize business processes.Implement RPA (Robotic Process Automation) and AI-driven workflows within ServiceNow.Optimize ITSM workflows and implement best practices to improve service efficiency.Define governance models and platform optimization strategies for enterprise-wide ServiceNow adoption.Security, Compliance & Best PracticesEnsure ServiceNow security best practices, including role-based access control (RBAC) and compliance.Manage ServiceNow upgrades, patching, and instance cloning while minimizing downtime.Collaborate with security teams to implement SecOps and governance policies within ServiceNow.Technical Leadership & SupportAct as an SME and escalation point for L3+ ServiceNow issues.Work with cross-functional teams, including IT, Security, and Business Analysts, to align ServiceNow capabilities with business needs.Conduct technical workshops, training, and documentation for junior developers and IT teams.Qualifications5+ years of hands-on experience in ServiceNow development and administration.Expertise in JavaScript, Glide API, REST/SOAP API, and ServiceNow Scripting.Deep knowledge of ITSM, ITOM, ITAM, CMDB, SecOps, and automation workflows.Experience with ServiceNow integrations (LDAP, SSO, SCCM, Intune, Azure AD, AWS, etc.).Strong understanding of ServiceNow Orchestration, Flow Designer, and Workflow Automation.Hands-on experience with ServiceNow Performance Analytics, Reporting, and Dashboarding.Strong problem-solving skills with L3+ troubleshooting and debugging experience.Experience with ServiceNow upgrades, cloning, and instance management.