Job Title

The Transition leader will be the focal point of contact for all leadership discussion and spearhead the charge to manage all program escalation. Including ability to directly manage critical relationships and programsWill also be accountable to drive the overall organization and functional strategy to deliver transitions cheaper, faster and improve client experience through new age technology embedment such as generative AIThe Transition Leader would be required to drive client-focused and contextually aligned conversations to build strong relationships with Client teams, and thereby bring about valuable business & project outcomes & capabilities for the client as well as the organization Will be accountable for revenue generation and managing AOI impact during the Transition & Transformation journey. Leverage Global insights by being constantly innovating through internal/external intelligence. The Transition Leader should understand Market / Industry realities, opportunities and threats and build an awareness of the domain, products, and service lines within the industry. Lead & manage the Transformation program set up through to delivery of the new capabilities, realization of outcomes/benefits, and closure for strategic deals Take on personal responsibility to mentor team on Transformation Services and Solutions and Transition skills of the future to drive intelligent operations or digital led solutions. The TL must embrace a diverse team, should lead by example, and strive towards creating leaders who are equally keen to acquire new skills and to stay abreast with the changing world. Lead Strategic/ Functional development initiatives aligned with functional imperatives and collaborate with cross-functional teams to drive strategic initiatives to closure TL’s will be expected to display a thorough understanding of Digital and position those credibly during client interactions and drive implementation of digital solutions during transitions Bring in thought leadership, ability to deal with ambiguity, assertiveness, be bold and confident. Responsibilities Lead all critical client and internal senior stakeholder connects including program delivery, innovation and risk managementCreate and maintain effective risk management strategy aligned with client outcomes and safeguard Genpact’s interest during program executionCreate and maintain transition performance indicator based on program archetypes and establish best practice Engage in CXO/ CXO-1 levels exploratory discussions to understand client strategic agenda and expectations and thereby identify and articulate potential opportunities Involve self with the larger team in Hunting & Mining pursuits Develop and refine client engagement strategies in line with client expectations and relationship management practices Manage expectations and gain relevant buy-in / ownership to drive the Transformation program agenda as laid out Drive the utilization of digital in all Transformation solutions Design financial strategies and ensure SLA adherence as well as alignment with end-to-end transformation benefit realization plan Develop a strong acumen around Client’s business know-how and expectations Implement the defined internal and external governance strategies (risks / issues / communication / compliance & controllership / knowledge / people / reporting etc.) creating a ‘zero surprise’ environment’ Pro-actively identify and communicate risks, co-create solutions throughout the Transformation period and own "Go / No Go" decisions Would be responsible to drive Day 1 digital and transformation adoption preceding Transitions. Lead end to end program management encompassing Digital, Transformation & Transition. Ensure design adherence Qualifications we seek in you! Minimum qualifications: Post Graduate qualification Relevant years of experience in project management experience Knowledge of project management tools and technologies Demonstrable experience of managing large programs and portfolio Proven track record of managing technology infused program and implementing digital accelerators during transition phasePreferred Qualifications Relevant experience in managing consumer goods, retail, life sciences and health care clients and portfolioProven track record of improving cost of transition and improving client experienceRelevant years of experience in managing multi-functional Solutions, Transitions & change management with internal and external stakeholders P&L management for 15-20 MM$, spanning 1-2 projects at any point of time Experience of engaging in strategic and tactical discussions with senior stakeholders to sell product offerings. Relevant years of experience in consulting experience at Client level with demonstrated expertise in building E2E transformation solutions