Job Title

Position DescriptionPosition Title: Housekeeping ManagerReports To: Chief HousekeeperSub-Department: HousekeepingPosition SummaryThe primary responsibility of the Utility Hotel is to ensure guest satisfaction by providing the highest standard of cleanliness in public areas.Essential Duties and ResponsibilitiesClean public bathrooms, elevators, offices, and assigned crew area.Polish brass and other metals.Clean carpets, upholstery, floors, walls, ceilings, draperies, windows, and room accessories to remove effects of water, dirt, soot, stains, mildew, and moisture.Spray or fog carpets, upholstery, and accessories with fabric conditioners, protectors, deodorizers, and disinfectants.Dust furniture.Wash walls, ceiling, and woodwork.Wash windows and door panels.Empty wastebaskets, and empty and clean ashtrays.Transport trash and waste to the disposal area.Pick up used glasses, china, and cutlery left in public areas by guests.Deliver the utensils to the designated area for cleaning and washing.Notify management regarding needed repairs or corrections to lighting, heating, and ventilating equipment.Handle and maintain all equipment necessary to complete the job.Maintain a safe and sanitary environment for guests and fellow employees.Answer questions about ship schedules, travel routes, and ship services when asked by guests.Display courtesy when in contact with a guest.Assist with the handling of guest luggage on embarkation and disembarkation days.Ensure personal appearance, personal hygiene, and uniform are in accordance with company rules and regulations.Possess knowledge of United States Public Health Rules and Regulations pertaining to the assigned area.Assure compliance with USPH Rules and Regulations.Inform the supervisor promptly of all relevant matters.QualificationsKnowledge, experience, skill, and/or ability RequiredPositive attitude and outgoing personality.Team player.Open-minded and flexible.Communicate effectively and clearly with guests.Fluent in written and spoken English.Communicate effectively with senior management.Possess the ability to lead and make decisions.Good administrative skills.Experienced in coaching subordinates.Must be cost and quality-conscious.Adhere to specific scheduled work hours, yet be flexible if circumstances require it.Work with international team members.Perform assigned duties under pressure (time constraints).PreferredFluency in additional language(s).Cruise Ship Experience.Education/experience/certificationsElementary and middle school education (8th grade) or higher.Minimum of 2 years related experience and/or training in the hospitality field.Equivalent combination of education and experience.