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Job Summary:The Product Operation is responsible for the safe and efficient operation of assigned production machinery, contributing to the production of high-quality products while adhering to safety, quality, and efficiency standards.Key Responsibilities:- Data Analysis and Reporting: Collect, analyze, and report on key product metrics, including phishing attack detection accuracy, false positive rates, and user engagement, to inform product decisions and improvements. - Process Optimization: Identify and implement streamlined workflows for product development, from initial design to deployment and ongoing maintenance. - Tool Management: Manage the product's tech stack, including tools for development, testing, and deployment, ensuring efficient utilization and integration. - Collaboration and Communication: Facilitate communication and collaboration between product, engineering, and other relevant teams to ensure a cohesive and efficient product development process. - Stakeholder Management: Serve as a trusted advisor to key stakeholders, providing insights and recommendations to inform product strategy and decision-making. - Documentation and Best Practices: Develop and maintain internal documentation, processes, and best practices to ensure consistency and knowledge sharing across the teamQualifications:- A bachelor's degree in a relevant field is often a prerequisite for product operations roles with min 2yrs. - Experience with anti-phishing solutions or cybersecurity products is highly desirable. - Experience with data analysis and reporting tools. - Ability to work independently and manage multiple priorities. - A keen eye for detail and a commitment to operational excellenceSkills:- Familiarity with production equipment and machinery. - Knowledge of quality control procedures. - Ability to troubleshoot minor equipment issues. - Basic understanding of safety regulations. - Good problem-solving and decision-making skills. - Attention to detail and ability to work accurately.Why join us?- Impactful Work: Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry. - Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development. - Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.Tanla is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees.