About BINDZBINDZ Consulting Private Limited, a fully owned subsidiary of SAPRO USA, proudly operates out of Bangalore, India. Established with a singular focus on delivering top-tier services to one of our most valued clients, BINDZ functions under the BoT (Build Operate Transfer) model. This strategic setup allows us to provide unparalleled support and specialized solutions tailored to meet the unique needs of our client.Our ServicesAt BINDZ, we offer a comprehensive suite of services designed to enhance business operations and drive growth:- Assurance Services - Tax Services - Advisory Services - Data & Technology Services - Corporate Enablement FunctionsOur commitment to excellence ensures that our clients receive the highest quality service, tailored specifically to their business requirements.Our VisionBINDZ Consulting aims to expand its footprint both within India and globally. With plans to establish multiple locations across various geographies, we are dedicated to growing our capabilities and reach to better serve our clients worldwide.Join Us on Our Journey:As we continue to grow and expand our horizons, BINDZ Consulting remains committed to delivering exceptional service and value to our clients. We invite you to join us on this exciting journey and explore the possibilities that our expert team can offer.Job Description:We are seeking an experienced Office 365 Global Administrator to manage and optimize our Microsoft 365 tenant, overseeing configuration, security, governance, and performance. The ideal candidate will have expertise in Microsoft 365, Azure AD, and cloud security, with a proactive approach to collaboration across teams. Also responsible for overseeing and managing the daily operations of an organization's IT infrastructure, ensuring the smooth and efficient delivery of IT services. This role involves managing a team, developing strategies to improve system performance, and ensuring that IT systems and services align with business objectives.- Responsibilities:- Expertise in Microsoft 365, Azure AD, and cloud security, with a proactive approach to collaboration across teams. - Design and enforce Conditional Access Policies, Multi-Factor Authentication (MFA), and Privileged Identity Management (PIM) to ensure secure and compliant access to cloud resources. - Manage organization-wide settings in the Microsoft 365 Admin Center including domains, service release preferences, organizational profile, and Microsoft 365 Groups policies. - Configure and manage security features such as Data Loss Prevention (DLP), Information Protection (Sensitivity Labels), eDiscovery, Retention Policies, and Microsoft Defender for Office 365. - Assign and audit administrative roles across the tenant using Azure AD Role-Based Access Control (RBAC) and ensure adherence to least-privilege principles for all delegated tasks. - Proactively monitor Microsoft 365 service health, manage incident response, coordinate with Microsoft support, and lead root cause analysis for tenant-wide issues or outages. - Manage enterprise applications and integrations, ensuring proper permissions, security configurations, and seamless access across the Microsoft 365 ecosystem. - Configure and manage Windows Autopilot for automating the deployment and configuration of Windows 10/11 devices, ensuring seamless provisioning, setup, and security compliance within the Microsoft 365 environment. - Configure and manage Microsoft Intune for device enrollment, application deployment, and policy enforcement, ensuring secure access to corporate resources and compliance with organizational security standards. - Provide leadership and oversight for the IT department. This involves IT Support, strategic planning, resource allocation, and ensuring the successful execution of departmental initiatives. - Overseeing the management of multiple cloud platforms, including tasks related to procurement, licensing, and daily support. - Overseeing the setup and maintenance of network infrastructure to ensure it meets performance standards and uptime requirements as specified in the Service Level Agreement (SLA). - Handling Help Desk operations to ensure IT support is delivered promptly within SLA guidelines, tracking ticket assignments, and preparing performance reports. - Collaborating with clients to understand their IT and compliance needs, ensuring that all recommendations are implemented on schedule and that compliance status remains consistently positive. - Ensure compliance with ISO 27701 and SOC 2 standards by implementing and maintaining privacy and security controls across Microsoft 365 services, including data protection, risk management, and audit practices, to meet organizational and regulatory requirements. - Overseeing the IT asset lifecycle, which includes planning and procurement, managing asset inventory, allocation, submission, coordination with vendors and suppliers, and the asset disposal process. - Identify and eliminate security vulnerabilities with strategic solutions that increase data security. - Management of system backups, archiving, and troubleshooting. - Comprehensive management of the disaster recovery plan, including its development, implementation, and ongoing execution. This involves ensuring that all aspects of the plan are effectively executed and regularly updated to address potential risks and ensure swift recovery in the event of a disaster. - Engage with vendors, outsource partners, and contractors to secure necessary products or services. - Plan and manage the IT budget, making sure cost-effective technology is in place. - Train staff on new technologies and troubleshooting procedures. - Manage IT staff by recruiting and training employees, communicating job expectations, and monitoring performance. - Formulate IT policies and procedures to enforce system security and operational efficiency, regularly revising them in response to business needs and technological advancements. - Lead IT project management, handling aspects such as project planning, resource allocation, risk assessment, and timeline tracking. - Stay updated with industry trends, technological innovations, and best practices in IT operations, aiming to incorporate these insights into our IT strategy and operations. - Identify and implement process improvements to enhance operational efficiency.Qualifications:Must have- Bachelor’s degree in information technology or a related field of study - 10+ years of experience in an Information Technology - Microsoft 365 Certified: Enterprise Administrator Expert (MS-102 exam) - Microsoft 365 Certified: Security Administrator Associate. - IT Infrastructure Management: Server, storage, network, and cloud management (AWS, Azure). - IT Service Management (ITSM): ITIL framework, ticketing systems (ServiceNow). - Leadership & Team Management: Team leadership, communication, mentoring. - Cloud Management: Cloud services, architecture, cost optimization.Good to have- Network Management: LAN/WAN, VPN, firewalls, switches, routers. - System Administration: OS management (Windows, Linux), database administration. - IT Security & Compliance: Cybersecurity, firewalls, encryption, compliance (ISO27001, SOC2). - Project Management: Project methodologies, tools. - Backup & Recovery: Backup solutions, disaster recovery planning. - Vendor Management: SLA management, contract negotiation. - Asset Management: IT asset lifecycle, management tools.Perks & Benefits:- Competitive remuneration and benefits package: - Insurance Benefits – Health Insurance, OPD & Term life Insurance - Paid time off - Parental leaves (Maternity & Paternity leaves), Paid Leaves - Work life effectiveness – Hybrid work model - Mobility Benefits - Relocation benefits, Transport facility - Retirement Benefits - Employee PF Contribution, Gratuity, Leave Encashment - Opportunity to work with one of the top 15 CPA Firms - Chance to work with a team of talented and passionate individuals who are committed to delivering high-quality work to our clients. - The opportunity to thrive in a high-performance environment while contributing to the foundation of a new division.
Job Title
Manager-IT