Job Title

Key Responsibilities:Customer Relationship Management: Develop and maintain strong relationships with existing and potential clients, ensuring their needs are met and expectations are exceeded. Sales Process Management: Manage the sales cycle from initial contact to close, ensuring accurate documentation and timely follow-up. Customer Service: Provide excellent customer service, handling inquiries, addressing concerns, and resolving issues in a timely and professional manner. Quotation and Pricing: Prepare and submit competitive quotes, understand pricing structures, and negotiate contracts with clients and carriers. Operations Coordination: Collaborate with internal teams (operations, documentation, customer service) to ensure smooth execution of shipments and meet customer expectations Sales Reporting: Track sales activities, generate reports, and analyze performance data to identify areas for improvement. Market Research: Stay informed about market trends, competitor activities, and new business opportunities. Documentation: Ensure accurate and timely completion of all necessary documentation for shipments.Required Skills:Excellent communication, interpersonal, and negotiation skills. Strong understanding of freight forwarding processes, terminology, and international shipping regulations. Ability to manage a sales pipeline and track sales activities. Proficiency in using CRM software and MS Office applications. Ability to work independently and as part of a team. Strong problem-solving and analytical skills.Desired Experience:Experience in freight forwarding, logistics, or related industries is preferred. Previous experience in sales or customer service roles would be beneficial. Familiarity with international trade and customs regulations.