Job Title

About UsWe are a cutting-edge healthcare AI SaaS startup that has just secured its latest round of funding. Our mission is to transform the healthcare industry by harnessing advanced AI technologies. As we polish our innovative platform, we’re seeking a dynamic Senior Customer Success Manager who excels in solutioning with agentic AI and possesses a blend of technical development and customer service expertise.Role OverviewReporting to the co-founder, Director of Product Engineering, this is a dual-role position that combines customer success, technical solutioning, and hands-on AI development. You will be the key liaison between our clients and our engineering/product teams, ensuring effective deployment and adoption of our platform. Your deep expertise in AI - specifically within LLMs, Retrieval-Augmented Generation (RAG), and agentic AI frameworks - coupled with strong software development and customer service experience, will drive success for our clients and our platform.Key Responsibilities: Act as the primary point of contact for clients, championing their needs and helping design tailored, agentic AI solutions that drive business value.  Leverage your hands-on experience in AI development (LLMs, RAG, agentic AI frameworks) to assist with solution engineering and troubleshooting. Collaborate with product and engineering teams to translate customer feedback into actionable enhancements, ensuring that our platform remains at the forefront of innovation. Provide technical guidance and support during onboarding, implementation, and training stages, ensuring seamless integration of our AI solutions. Develop proof-of-concepts and custom integrations using full-stack development or backend and cloud operations expertise (with Python) to address unique client challenges. Utilize data analytics skills and database fundamentals to monitor usage patterns, identify trends, and recommend strategic improvements. Support customer solutions deployment, ensuring high customer satisfaction and fostering long-term client relationships. Stay current on industry trends and emerging technologies in AI and healthcare/EHR systems (familiarity with the latter is advantageous) to proactively guide client engagements.Required Qualifications5-8 years of professional experience spanning technical, development, and client-facing roles. 2-3 years of hands-on experience in AI development, specifically working with Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), and tools like LangChain. 2-3 years of software development experience; full stack experience is preferred, while robust backend and cloud operations experience using Python is also acceptable. Strong knowledge of data analytics and database fundamentals to drive data-informed decisions. Proven customer service experience (1-2 years) with the ability to manage client relationships effectively. Familiarity with the healthcare industry and EHR systems is a plus, though not mandatory. Excellent communication skills and the ability to clearly explain complex technical concepts to both technical and non-technical audiences. A proactive, innovative mindset with the adaptability to thrive in a fast-paced startup environment.What We OfferAn exciting opportunity to work at the intersection of AI and healthcare, making a tangible impact on patient care and industry innovation. A dynamic, collaborative startup culture where your contributions are valued and your career growth is supported. Competitive compensation, equity options, and a comprehensive benefits package. The chance to work with a passionate team of groundbreaking AI technologies in healthcare.How to ApplyIf you are passionate about leveraging agentic AI to drive customer success and are eager to contribute to the future of healthcare through innovative technology, we’d love to hear from you. Please submit your resume along with a cover letter outlining your relevant experience and what excites you about this opportunity.Join us on our mission to revolutionize healthcare with AI!