Apna Bharat is a private company based in Brampton, Canada, that offers hassle-free passport and visa services. We specialize in PCC, Passport renewal, e-visa, OCI card, and emergency services. We urgently need to hire a Customer Service Executive for our Mohali, Punjab location. Interested candidates can send their CVs directly to Responsibilities 1. Customer Assistance : Respond to clients' inquiries about Passport/visa/OCI/Attestation applications, requirements, timelines, and related policies via phone and email. 2. Application Support : Help customers fill out Passport/visa/OCI/Attestation application forms, ensure all required documents are in place, and provide guidance on the application process. 3. Document Verification : Review submitted documents for completeness and accuracy, ensuring they meet the necessary criteria. 4. Problem Resolution : Address and resolve customer complaints or issues related to visa processing, delays, or technical difficulties. 5. Processing Updates : Provide timely updates to customers regarding the status of their visa applications, including approval, rejection, or additional information required. 6. Compliance and Regulations : Stay up-to-date with the latest Passport/visa/OCI/Attestation regulations and policies, ensuring that all advice provided aligns with current immigration laws. 7. Database Management : Maintain accurate records of customer interactions, visa applications, and any necessary follow-up actions. 8. Customer Education : Educate clients on visa types, processing timeframes, and specific country entry requirements. 9. Feedback Collection : Gather customer feedback to improve service delivery and identify areas for improvement. Qualifications ✅ Educational Qualifications: Bachelor’s degree in Business Administration, Communications, Marketing, or a related field.
Job Title
Customer Service Executive