Job Title

In India, MSXI is working closely with all top auto companies across the industry spectrum of passenger cars, commercial vehicles, 2 wheelers, 3 wheelers, farm and construction equipment. It is a merit-based organization with high opportunities of growth for the deserving individuals. MSXI have their registered offices in Gurugram and Mumbai.A) Increasing % of platinum dealers under QLQD (Quality Leadership through Quality Dealership) ▪ Capturing of WOW stories, best practices at the dealership▪ Selecting of WOW stories and best practices from set of dealers & sharing it with Area Manager▪ Identification of key gaps on sales process, sales staff, and customer experience▪ Review of action plan for key gapsB) Improve Customer Experience (CX) ▪ Analysis on top Level One (L1) & Level Two (L2) drivers affecting CX▪ Action plan to improve top L2 drivers ex: Salesperson behaviour - what are the top L2 drivers?▪ Review action plan on weekly basis.▪ Track drivers’ improvement on monthly basis▪ Tracking of Non promoters for buyer and Non buyer in DT dealerships and ensuring weekly action plan▪ Training on importance of recovery process to Dealer Sales Manager (DSM) steps involved in recovery process to the dealership by DSM▪ Tracking of detractor recovery by Dealer Sales Manager and PDCA(Plan-Do-Check Action)▪ Sensitizing dealers DSMs/DO's regarding importance of CLF (Closed Loop Feedback) meeting▪ Find out the source for conducting CLF meeting in all the dealerships and do PDCA▪ Reviewing daily dashboard & data dump▪ Training of new DSM/CCE on process adherence & quality using digital tool (scale up).C) Improve Productivity of Sales Executives ▪ Reviewing skill level of DSE's (Dealer Sales Executives) using skill matrix report and excel sheet provided by HO▪ Identifying the DSEs having skill level 1 and skill level 2▪ Prioritizing Skill Level 1 DSEs for skill level training▪ Explaining the importance of skill training▪ Coordinate with Regional Team to finalize training day/date▪ Ensure all DSEs attend training program ▪ Obtain feedback from the DSEs on training content and delivery and communicate the same to HO for PDCA▪ Test evaluations post training to be scheduled at the dealership▪ Reviewing the Dealer Sales Manager (DSM) dashboard for competition and leakage drivers▪ Sensitising the Dealer Owner & DSM on leakage drivers▪ Ensuring action plan by DSM for leakage driver improvement▪ Correct retail and enquiry mapping against correct DSE▪ Employee master sheet updation monthly.C) Improve Productivity of Sales Executives▪ Reviewing skill level of DSE's (Dealer Sales Executives) using skill matrix report and excel sheet provided by HO▪ Identifying the DSEs having skill level 1 and skill level 2▪ Prioritizing Skill Level 1 DSEs for skill level training▪ Explaining the importance of skill training ▪ Coordinate with Regional Team to finalize training day/date▪ Ensure all DSEs attend training program▪ Obtain feedback from the DSEs on training content and delivery and communicate the same to HO for PDCA▪ Test evaluations post training to be scheduled at the dealership▪ Reviewing the Dealer Sales Manager (DSM) dashboard for competition and leakage drivers▪ Sensitising the Dealer Owner & DSM on leakage drivers▪ Ensuring action plan by DSM for leakage driver improvement▪ Correct retail and enquiry mapping against correct DSE▪ Employee master sheet updation monthly.We are looking for MBA pass out/MBA Fresher candidates (who have completed their Full time PG degree in 2019 to 2024).MBA pass out//MBA Fresher from any stream / specialization is eligible to apply for this position.We are looking for immediate joiners or who can join us in 15 days.Open for extensive traveling across the regionOpen to work 6 days a week.Regional language fluency is preferred.Male applicants are preferred.