Job Title

Title: Process Consultant / Black BeltDesignation: Black Belt/ ManagerJob responsibilities:Process Transformation: Conduct process deep dives, create process maps, identify improvement opportunities, develop and implement transformation roadmaps for in-scope processes. Identify opportunities for automation, analytics, and data science solutions to enhance efficiency, quality, experience, and health outcomes.Business Acumen and Strategic Alignment: Align process improvements with organizational objectives and customer needs. Closely work with cross-functional teams, motivating operations team to adopt new processes while effectively managing resistance to change. Focus on delivering measurable financial results while maintaining a positive cost-benefit ratio.Collaboration with Operations Leaders and Clients:Ensure process metrics and KPIs meet best-in-class standards with defined roadmapsConduct deep dives to identify bottlenecks and improvement opportunitiesDevelop and propose solutions, create business cases, and secure stakeholder approvalDeploy approved solutions within agreed timelines and budgetsCommunication and Collaboration: Engage diverse stakeholders (clinicians, administrators, patients) with excellent communication skills. Synthesize complex data into actionable insights and present them clearly.Market Research & Thought Leadership: Conduct market research on healthcare industry developments and client needs. Support the creation of thought leadership content for internal and external publications to position EXL as a leading healthcare partner.Process Improvement Expertise: Proficient in using advanced Lean and Six Sigma tools to analyse data and identify improvement areas. Understand healthcare processes and regulatory requirements.Problem-Solving and Analytical Skills: Apply strong analytical skills to diagnose root causes using tools like Fishbone diagrams or the 5 Whys technique. Use critical thinking to evaluate situations and select effective solutions.Project Management: Lead medium to large-scale initiatives with advanced project management skills, ensuring scalability across the organization.Required qualifications:Bachelor’s degree in any discipline; MBA preferred5+ years overall experience with at least 3 years’ experience with driving transformation programs using process re-engineering, automation, analytics, data science solutionsMinimum 2+ years’ experience working in the US healthcare market with a focus on administrative clinical processesExperience working with transformation teams of business / process consultants, RPA developers, analytics and data science professionalsDemonstrated track record with change management, value delivery in terms of top-line/bottom-line improvement, experience, quality, accuracy, business outcomesPreferred experience (good to have):Experience working in clinical processes (prior authorization, utilization management, utilization review, etc.) within the US healthcare marketExperience working in contact centre operations