Job Title

Operations Analyst About Us: Community Brands provides a connected network of solutions that enable mission-driven organizations to thrive. Our software powers non-profits, associations, and K-12 schools to engage the people they serve through programs and events, raise funds to enable their mission, and manage their financials and operations. Our family of brands are bound by a common purpose to serve the organizations that make our communities a better place to live. With over 1,600 employees in the US, Canada, UK, Australia, India, and the Philippines, we know that our success is driven entirely by the people of Community Brands. Through professional opportunity, we strive to give each person a clear path to success and personal growth. We embrace diversity and believe that our differences in experience and perspective are the key to our sustained success. A Day in the Life The Operations Analyst is responsible for creating, assisting, and helping to manage the reporting & tools within the R&D organization. The Operations Analyst role will work with cross-functional teams to help execute reports, analyze R&D metrics, identify trends, and communicate performance objectives. In addition, the Operations Analyst will assist in managing internal systems used by the R&D teams.In this role candidate will: Execute and maintain various manual & automated reports.Build and maintain reporting to support business initiatives.Transform data into actionable business insights for R&D leadership.Work closely with cross-functional teams to identify areas of opportunity, aligning on key performance indicators, and measured performance.Translating business requirements into reporting needs.Assist with documentation of internal systems and SDLC policies.Assisting with management of internal systems and tools.Competencies: Must demonstrate good decision making and effective business acumen Must maintain confidentiality of work-related information and materials Must have a growth mindset and subscribe to a continuous learning philosophy Demonstrate expertise and mastery in your area of technology and industry Must establish and maintain effective working relationships We'd love to chat if you have... 3+ years of experience in data analysis, preferably in an R&D or software development environment.Strong in Microsoft Excel. Proficiency in Jira, including custom report creation and workflow optimization.Experience with Jellyfish or similar tools for engineering and team performance analytics.Strong analytical and problem-solving skills, with attention to detail.Excellent communication skills to present data insights to technical and non-technical audiences.Proficiency in data visualization tools such as Tableau, Power BI, or equivalent is a plus.Familiarity with Agile or Scrum methodologies is an advantage.Preferred Education: BE/B. S/Masters. or higher in Computer Science/Data Science / field preferred or equivalent industry experience Good People, Doing Good Things: Employees at Community Brands are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us. And we look forward to you being part of our story! Planned Paid Time Off Purpose Driven Culture Work-life balance Passionate about Community Involvement Company Paid Parental Leave Remote Flexibility