Job Title

TCS is hiring for Shipping Agent Role!!!Experience: 2 to 5 yearsQualifications: Graduate in any field. Preferred Diploma or degree in Foreign trade /Imports Export ManagementJob Description:• Deliver Superior Customer Experience • Ensure each document is handled within the agreed timeline • Ensure each document is handled with care with zero defects and achieves the require quality level • Meet vessel cut off’s and other deadlines • Understand the processes by country/Account and deliver expectations • To meet and exceed Productivity targets. • Correspondence with customers for any queries, clarifications and amendments • Providing accurate, detailed and complete information “the first time and every time” • Communicate with internal and external customers constructively and in the most professional manner, thereby instilling confidence in the customers • To be able to identify gaps and work with team leader to improve processes and enable efficiency gains Meets/Exceed Customer Satisfaction Survey Targets • Flexible to work in shifts