Job Title

Position: Customer Support Engineer Type: Part-Time / Freelance Location: Remote Hours: 2-3 hours per day, flexible, peak times during workshops Salary: Hourly/Monthly (based on experience)Responsibilities:Respond to learner queries through email, chat, and WhatsAppProvide guidance on course content, enrollment, and access issuesAssist with account management (password resets, profile updates)Handle refund and payment inquiries in a professional mannerCollaborate with the dev team to resolve any technical issuesMaintain accurate records of customer interactions and issuesQualifications:Basic understanding of AI/ML concepts and learning platformsProficient in English communication (written and verbal)Experience with Learning Management Systems (LMS) like LearnDashCustomer-centric mindset with problem-solving abilitiesPrior experience in customer support preferredKey Skills:Excellent communication and interpersonal skillsBasic technical troubleshooting (browser, account issues)Ability to multitask and manage time effectivelyProficiency with support tools (e.g., Zendesk, Freshdesk)