About Us:Everise and EverAI Labs are at the forefront of embracing and using responsible artificial intelligence (AI) to reimagine and reinvent customer and employee experience across the CX and traditional contact center global landscapes. As the Vice President of AI Solutions, you will join our growing global team of 20,000+ employees and lead our clients in testing, adopting, and scaling numerous AI-based solutions to improve their systems and processes and ultimately solve their most pressing business problems. Utilizing a combination of proprietary and partner-based AI technology across a broad portfolio of fit-for-purpose solutions, you will work directly with global clients to understand their critical business needs, advise on potential AI strategies, design solutions, and implement them effectively to drive the envisioned client outcomes and growth for Everise / EverAI Labs.Purpose: The purpose(s) / objective(s) of the VP of AI Solutions is two-fold: (1) help Everise clients improve efficiency, productivity, and innovation via the use of cutting-edge AI solutions; and (2) help drive Everise’s and EverAI Labs’ continued growth via a unique and differentiated AI solutions portfolio.Key Responsibilities: Evangelize AI solutions with clients: In partnership with Everise business development leadership, assume a significant client-facing role in educating, positioning, and evangelizing the EverAI solutions portfolio throughout the sales lifecycle; lend support in the continued creation and iteration of client-facing sales collateral, including working platform demos and the likeUnderstand and assess client business needs / ROI: Analyze client business requirements and processes to determine how Everise’s AI solutions portfolio can help drive desired outcomes and return on investment (ROI)Design AI solutions: Develop solution(s) roadmap(s) across Everise’s AI portfolio that meet business needs, from rapid prototype/POC to scaled production environmentsDocument solutions: In partnership with the project management team, create user stories, process workflows, and technical documentationImplement AI solutions: Work with cross-functional teams from both the Everise and client sides to deploy and manage/and monitor AI solutions in production environments Communicate, train, and support: Present customized solutions to clients, educate users on how to adopt our AI solutions portfolio, and support the ongoing use of specific AI applications Monitor and adjust: In partnership with Everise’s internal operations and customer success teams, monitor the performance of AI solutions and make ongoing adjustments to ensure they meet business goals Stay current: Keep up with the latest AI technologies and trends Continuous solutions improvement: As the AI market continues to evolve, and in partnership with product management, continually assess and identify specific areas for product-level improvements and/or gaps in the EverAI solutions portfolio to drive continued revenue growth and profitabilityQualification: Bachelor's degree in Business, Marketing, or a related field5-10 years’ experience in the CX, BPO, and/or SI industriesExperience in consulting (a plus)Strong analytical skillsExcellent communication skillsStrong familiarity with software and technology trends, especially LLM-based AI tools
Job Title
Vice President - AI Solutions