Job Title

The client is looking to hire a Sales Development Representative for their outbound calling team at ClayWorks Create in Banneghatta Road, Bangalore.No. Of Working Days : 6Work Timings : 10 AM - 7 PM(a) Primary Responsibilities:Lead Engagement and Conversion:● Initiate contact with pre-qualified leads through various channels, such as phone calls and emails.● Utilize advanced communication techniques to build trust and rapport with leads.Comprehensive Understanding and Personalized Communication:● Possess a thorough understanding of client's suite of healthcare offerings● Tailor communication & information sharing with patients based on their individual needs and requirements.● Articulate how client stands as the optimal destination for tailored and effective healthcare solutions, establishing a compelling connection between the unique needs of individuals and the comprehensive services provided by the clientAppointment Scheduling:● Support patients through the entire online appointment process, ensuring a seamless experience from inquiry to confirmed payment and booked appointment.(b) Key Performance Metrics● No. of calls made● Lead Conversion Rate● Appointment Show-up Rate● Patient Satisfaction Score based on feedback survey(c) Other Responsibilities:● Ensure a smooth transition of customers visiting the clinic after their appointments by closely collaborating with the on-ground Sales team, aiming for a seamless and positive patient journey.● Proactively address leads' issues or concerns during the appointment booking process, aiming for high satisfaction and loyalty.● Contribute insights to enhance lead conversion rates and overall outreach effectiveness by identifying trends and patterns, and communicate findings to the Manager/QA for necessary actions.Qualifications:● 2-5 years of experience in outbound communication over calls, with a preference for candidates with a background in the healthcare or wellness industry.● Passionate about connecting with people and dedicated to enhancing lives through personalized healthcare and well-being solutions.● Demonstrated excellence in communication and interpersonal skills, especially over a call, showcasing the ability to build rapport, actively listen, and convey complex information clearly.● Proven track record of surpassing engagement and conversion targets in previous roles.● Strong analytical skills to interpret data, identify trends, and leverage opportunities for improvement in lead conversion rates and outreach effectiveness.● Ability to work independently and effectively manage time within a dynamic, fast-paced environment● Proficiency in CRM software and adept at using data entry tools.