Job Title

Job Location:Pune & HyderabadJob Overview:The On-Site AV Technician is responsible for installing, maintaining, troubleshooting, and supporting audiovisual (AV) equipment on client sites. This role requires hands-on technical expertise and the ability to work directly with clients to ensure systems are operational, perform efficiently, and meet quality standards. The On-Site AV Technician will also provide post-installation support, ensuring customer satisfaction and system reliability.Key Responsibilities:Installation & Setup: Install and configure AV equipment such as projectors, audio systems, video walls, control systems, microphones, and displays as per project specifications.Ensure that all AV systems are set up according to the design documents, including wiring, configuration, and testing of systems.Perform system calibration to optimize audio and video performance, ensuring the system meets client expectations.Assemble and configure control systems (e.g., Crestron, AMX) and integrate them with other AV components.Maintenance & Troubleshooting: Conduct routine maintenance, preventive checks, and troubleshooting of AV equipment on-site to ensure continuous functionality.Quickly diagnose and resolve issues with AV equipment, including audio, video, and control systems, ensuring minimal disruption to clients.Provide on-site technical support and ensure that all equipment is functioning at optimal levels after installation.Perform system upgrades and hardware replacements as required.Client Interaction & Support: Serve as the on-site point of contact for clients during the installation, maintenance, and troubleshooting phases.Communicate effectively with clients to understand their issues, explain technical solutions, and ensure customer satisfaction.Provide training to clients and end-users on system operation and basic troubleshooting techniques.Offer on-site technical assistance for any post-installation concerns, ensuring the system works as intended.Collaboration with Internal Teams: Work closely with the project manager, design engineers, and other technical teams to ensure proper implementation of AV systems.Ensure that all installation tasks are completed on schedule and according to company standards and procedures.Provide feedback to internal teams regarding installation challenges, system performance, and any modifications required during installation.Documentation & Reporting: Maintain detailed records of installations, including configuration settings, calibration data, and issues resolved.Document any changes or updates made to AV systems during installation or maintenance.Provide progress updates to the project manager and submit time sheets, work logs, and completion reports as required.Safety & Compliance: Follow all safety protocols during the installation, operation, and maintenance of AV systems, ensuring compliance with local safety regulations.Ensure all AV equipment is installed securely and safely, minimizing the risk of damage or injury.Ensure all work complies with relevant industry standards and client specifications.System Testing & Quality Control: Conduct thorough testing of all installed systems to verify performance and ensure they meet client expectations.Perform comprehensive checks to confirm proper integration and functionality of audio, video, and control systems.Troubleshoot and resolve any issues identified during testing before handing over the system to the client. Skills & Qualifications:Education:High school diploma or equivalent; technical certification in AV or related fields.Experience:2-4 years of experience in AV system installation, maintenance, and troubleshooting. Experience with commercial AV systems is preferred.Technical Skills: Hands-on experience with AV equipment, including projectors, displays, audio systems, video conferencing systems, and control systems (e.g., Crestron, Q-SYS, AMX, Extron).Proficiency with networked AV systems and knowledge of AV over IP technologies.Strong troubleshooting skills for both hardware and software-related issues.Problem-Solving: Ability to diagnose and solve technical problems efficiently and effectively in a fast-paced, client-facing environment.Customer Service: Strong interpersonal skills and the ability to interact positively with clients, providing excellent customer service.Communication Skills: Ability to communicate technical information to non-technical clients in a clear and accessible manner.Attention to Detail: Excellent attention to detail and commitment to ensuring that systems are installed and operating correctly.Teamwork: Ability to work well with project teams and other technicians in a collaborative, team-based environment.Physical Stamina: Ability to work in physically demanding environments, including lifting and carrying AV equipment and working in confined spaces.Valid Driver’s License: A valid driver’s license may be required for travel to client sites. Working Conditions:The technician may be required to work outside of regular business hours (evenings, weekends) depending on project requirements and client needs.The role may involve working in various environments, including offices, conference rooms, event spaces, and outdoor settings.The role may require lifting, carrying, and setting up AV equipment.