Job Title

PLEASE READ THE JD CAREFULLY BEFORE APPLYING.About CDF:Citizen Digital Foundation (CDF) is a non-profit organisation based in Trivandrum, Kerala, dedicated to promoting safe and responsible navigation and innovation in the digital ecosystem. CDF works to influence systems changes to maximise the advantages and minimise the harms of existing and emerging digital technologies. CDF's work addresses issues related to online child safety, attention-harvesting, online privacy, targeting, behaviour manipulation, mis/disinformation, polarisation, and teenage mental health, through sessions, programmes, and advisory services for various stakeholders such as students, educators, parents, media, corporates, technologists, entrepreneurs and policy makers and other government entities.Role Overview:Are you the kind of person who thrives on bringing order to chaos? Do you see inefficiencies and instinctively want to fix them? If yes, we need you to set the foundation of our operations, build robust systems, and ensure that our organisation runs like a well-oiled machine. As the Admin and Operations Lead, you will be responsible for setting up processes from scratch, streamlining workflows, and ensuring seamless coordination across teams. You will oversee all operational, administrative, and compliance-related functions.Job description:·       Work closely with the Directors to establish and implement operational ERP systems that ensure efficiency and compliance.·       Independently set up ERP systems and train teams for optimum efficiency.·       Maintain, oversee, and optimise financial records, CRM, donor records, HR, Admin systems and processes. Maintain up-to-date MIS reports·       Work closely with the Directors to ensure CDF adheres to all statutory requirements, nonprofit compliance regulations, and internal policies.·       Work with programmes, communications and accounts teams to maintain records, and advance CDF's mission.·       Build and maintain strong relationships with partners, vendors, and allied organisations.·       Ensure smooth execution of organisational events and activities through meticulous planning and coordination.The ideal candidate would possess:A Master’s degree. Preferably MBA.7-10 years of experience in operations, administration, or management roles. Social/development sector experience is a plus but not mandatory.Social/Development sector background is an advantage.Good command over English and Malayalam.Exceptional organisational  & communication skills - natural flair for creating and maintaining systems, organising information with precision, and driving efficiency.Excellent proficiency in MS Office Suite and experience with ERP/MIS/CRM systems. Proficiency in administrative tools and software. Knowledge of project management tools like Whimsical/Monday/Meister/Trello. Quick adaptability at learning new software skills.High levels of resourcefulness - a knack of knowing where and how to look for solutions to a problem, and coming up with creative ways of resolving them.Proactive, solutions-driven mindset.Commitment to the mission of the organisation, and the willingness to enable the teams.What we offer:·       Opportunity to shape and build operational systems from the ground up.·       Collaborative and mission-driven work environment.·       A paid trial month to assess fit before finalising the contract.·      Competitive salary: Up to 5.4 LPA (depending on experience and skills).If this sounds like your kind of challenge, we’d love to hear from you!Note: Only shortlisted candidates will be contacted.