Job Title

Leading BPO in BANGALOREHiring For Team Leader/Assistant ManagerInternational Voice ProcessCTC UPTO 7LPARequire min 1Year as Team Leader Experience in International BPOLooking for Candidates from BPO ONLYStrong in Operations Matrices like Attrition, Shrinkage, CSAT, NPSShifts US Mail CV at simmi@ or call at 8467054123Role and Key Responsibilities:Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirementsRegularly impart effective coaching to team members, enabling consistent high-performance delivery monthlyIdentify performance related issues, develop an action plan for improvement and implement corrective actionEnsure service delivered to our customers meets contractual Key Performance Indicator (KPIs’) and financial expectationsCommunicate expectations to employees and provide timely updatesConduct Team Meetings to ensure expedient communication of relevant information. Schedule and organize team activitiesStay current on internal work processes, policies and procedures. Attend required manager development trainingExercise independent judgment and discretion in the performance of the said main function to implement management policiesSupport and manage the program together with other Team Leaders and ManagersProvide input for selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirementsManage team members on a regular basis and write and deliver performance appraisal.Key Skills & knowledge:Highly motivated individuals with skills to develop and coach team members to achieve performance expectationsWork well under pressure and follow through on items to completionStrong communication skills, both written and verbalAbility to lead team members, multi-tasking, prioritization, and meeting timelines of deliverablesAbility to mentor, coach and provide direction to team membersInterested candidates can call at simmi@