Job Title

ompany description Pioneer Exhibitions and Conventions Management Pvt Ltd is a conference and exhibition industry leader with the management team having over four decades of experience in organizing exhibitions and conference in India. We specialize in delegate and visitors’ recruitment for international conferences and exhibitions from SAARC for various countries. Our partner companies are located in North America, Latin America, Europe and the MENA region. We cater to various industry segments and diverse subjects, including Smart Cities, Urban Development, Instrumentation and Control, Information Communication and Telecom, Medical and Food Processing. We are looking for an Assistant Manager – Travel. Location is at our Pune offices. Job Description for Assistant Manager – Travel: We are seeking an experienced and proactive Assistant Manager – Travel to lead and support our travel and visa operations. The ideal candidate will have 3–4 years of relevant experience, including team leadership responsibilities, and in-depth knowledge of visa procedures and travel consulting. This role involves supervising a team, managing client interactions, and ensuring seamless travel and visa services for our clients. Key Responsibilities: Team Management & Leadership: Supervise, mentor, and guide a team of travel and visa executives to ensure efficient operations and excellent client service. Client Relationship Management: Understand client travel and visa requirements, provide expert guidance, and maintain strong, professional relationships. Visa Processing Oversight: Review and manage the visa application process including documentation, appointment scheduling, and system entry for various countries. Travel Consultation: Provide travel solutions including itinerary planning, reservations, and e-travel bookings in coordination with travel systems. Training and Development: Train junior staff on visa procedures, travel systems, customer service, and ensure consistent upskilling of the team. Reporting and Coordination: Prepare regular reports on team performance, client feedback, and process improvements. Coordinate with embassies, travel agencies, and other stakeholders as needed. Problem-Solving: Handle escalations, troubleshoot application issues, and resolve complex travel and visa-related queries efficiently.  Skill set required for Assistant Manager – Travel: 1.Leadership & Team Management Team Supervision: Ability to lead and manage a team of travel and visa executives, ensuring high levels of performance and accountability. Mentorship: Coaching junior team members to enhance their skills and career growth. Conflict Resolution: Effectively managing team conflicts and ensuring smooth collaboration.  2. Client Relationship Management Client Needs Analysis: Skilled in identifying client travel and visa requirements, offering personalized and effective solutions. Client Communication: Excellent written and verbal communication to build and maintain professional relationships. Customer Service Excellence: Ability to address client concerns efficiently and ensure high satisfaction levels.  3. Visa Processing & Documentation Visa Procedures Expertise: In-depth knowledge of visa application processes for various international destinations. Document Handling: Ensuring proper documentation, appointment scheduling, and system entries for visa applications. Regulatory Knowledge: Familiarity with embassy requirements and international travel regulations.  4. Travel Consultation & Planning Itinerary Design: Creating customized travel itineraries, including flights, accommodation, and local transportation. Booking Systems: Proficient in using e-travel platforms and computer reservation systems to make travel bookings. Cost Optimization: Providing cost-effective travel solutions without compromising on quality.  5. Training & Development Staff Training: Developing and conducting training programs on travel systems, visa processes, and customer service best practices. Process Improvement: Continuously identifying areas for team and process improvement to increase efficiency.  6. Reporting & Coordination Report Generation: Ability to prepare and analyse regular reports on team performance, client feedback, and operational efficiencies. Cross-Functional Coordination: Experience in collaborating with embassies, travel agencies, and other stakeholders to ensure seamless service.  7. Problem-Solving & Escalation Management Issue Resolution: Skilled in handling complex travel or visa-related issues with diplomacy and quick resolution. Critical Thinking: Ability to approach problems systematically, offering creative solutions under pressure.  8. Organizational & Time Management Skills Multitasking: Ability to manage multiple tasks simultaneously, prioritize effectively, and meet tight deadlines. Detail Orientation: High attention to detail in managing travel and visa documentation, itineraries, and client requests. Deadline-Driven: Capable of working in a fast-paced environment while maintaining efficiency and accuracy.  9. Stress Management & Adaptability Calm Under Pressure: Ability to remain calm and efficient during peak application periods or when handling urgent or complex cases. Adaptability: Ability to adjust to frequent changes in visa requirements, embassy rules, and travel restrictions. Flexibility: Being open to learning new visa processing techniques and adjusting to changes in the workflow.  Qualifications and Experience required: Bachelor’s degree in any field (preferred: Hospitality, Travel & Tourism, or related). Minimum 3 to 4 years of experience in travel, tourism, or visa processing, with at least 1 year in a team lead or supervisory role. In-depth knowledge of visa application processes for major international destinations. Proficient in MS Office applications (Word, Excel, PowerPoint). Familiarity with computer reservation systems and e-travel platforms. Excellent communication and interpersonal skills. Strong organizational, multitasking, and problem-solving abilities. Proven ability to manage teams and work under pressure in a deadline-driven environment.  Job type: Full time -on site (work from office) on a permanent basis. Shift: Day shift only Location: Kharadi Weekly off: 4th Saturday and all Sundays Salary: Rs. 5.0 to 6.2 lakhs per annum CTC.   Please apply with the most recent copy of your resume that includes your current CTC and mention notice period of the current organization.  Please share your updated resume at jeet@ with a copy to kiran@ and  shirin@