Job Title

Position Overview Field Glass - VMS Helpdesk & Reporting Analyst Role and responsibilities: Providing support for Fieldglass users across internal business unitsHandling the creation, escalation, and follow-up of support tickets within the Fieldglass systemTroubleshooting issues related to user access, workflows, integrations, and timesheetsEnsuring prompt resolution within SLA timelinesGenerating customized reports on headcount, expenditure, bill rates, and other key program metricsCollaborating with client-side IT teams to gather reporting needs and offer valuable insightsMaintaining knowledge base articles and process documentation Ideal Candidate Profile:3–5 years of hands-on experience with Fieldglass or similar VMS platformsStrong analytical skills with proficiency in Excel (including pivot tables, formulas, charts); familiarity with Power BI or Tableau is advantageousExcellent professional communication skills, both verbal and writtenAbility to work independently and effectively across different time zones Why Choose Us?Engage in a global workforce transformation initiativeCollaborate with a supportive and collaborative US-based leadership teamCompetitive compensation, remote work flexibility, and a conducive environment for professional growth If you are passionate about VMS systems, analytics, and delivering exceptional client support, we invite you to join our team and contribute to an impactful work environment where your skills are valued and nurtured. How to Apply Job ID: JPC - 212426 For more information, please contact below: Bharath K+91 91001 18639bharathk@ Qualified individuals will be contacted for an interview.