About Us: Thread Factory is a B2B fashion marketplace empowering unorganized apparel retailers with data-driven insights and technology to source the latest fashion from India’s top manufacturers. Our focus is on building a robust R&D platform that not only supports sourcing but also offers valuable trend insights to help retailers curate the perfect collections for their stores. Currently in stealth mode, we are developing a comprehensive omni-channel solution to streamline procurement, enhance sales, and simplify operationsResponsibilities:Manage order processing, liaise with supply team and vendors to ensure timely fulfillment.Oversee last-mile logistics, collaborate with third-party partners to optimise delivery efficiency and minimise Non-Delivery Rate (NDR) and Return to Origin (RTO) %.Engage customers for feedback and gauge Customer Satisfaction (CSAT) levels.Resolve customer disputes promptly, facilitating returns, exchanges, and refunds to uphold superior customer service.Reach out to potential customers, identifying opportunities for upselling and revenue growth.Follow up with customer for order follow up and payment collectionExecute surveys and collaborate with supply and sales teams to enhance the overall customer experience.Skills & Qualification:Freshers looking for internship experience in product operations profileExcellent interpersonal skillsExcellent problem solving skillsSelf starters looking for good learning experience in a startupTier 1 MBA / B.tech final year students are preferredInternship DetailsDuration: 6 monthsWorking Days: Monday - SaturdayWorking Hours : 11 AM - 7 PMStipendRs 15,000 / MonthConvertible to full time role based on performance
Job Title
Operations Intern (Marketplace Fulfilment)