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Join Our Team as a Customer Support Executive at HD IT Solutions!Company: HD IT SolutionsLocation: Gota, Ahmedabad, IndiaJob Type: Permanent, Full-Time On-SiteAbout UsAt HD IT Solutions, we’re passionate about building smart, reliable, and customer-friendly e-commerce platforms for niche industries. Currently, we're developing an online store specializing in automotive parts including car tyres, car batteries, bike tyres, and more for customers in the UAE. We believe in creating a positive work environment where every team member is supported, encouraged to grow, and empowered to deliver exceptional customer experiences.About the RoleAs a Customer Support Executive (E-Commerce Support) team member, you’ll be the first point of contact for our customers, providing guidance, support, and solutions through various online channels. Your mission is to ensure our UAE customers enjoy a smooth and hassle-free experience when shopping for automotive parts on our platform.Key ResponsibilitiesAct as a resource for customers regarding product inquiries, technical support, and order-related concerns with empathy, accuracy, and urgency.Assist customers via email, phone, live chat, or WhatsApp in line with company response time standards.Help customers select the right automotive parts — whether it’s car tyres, batteries, or accessories — by understanding their needs and offering suitable recommendations.Handle order tracking, delivery queries, product availability, and returns efficiently.Collaborate with internal teams (Sales, Operations, Product Management) to provide accurate information and resolve customer issues.Continuously learn about new products, automotive services, and platform updates to better assist customers.Provide customer feedback to the Product and Operations teams for continuous improvement.Maintain accurate records of customer interactions using internal systems and databases.Suggest ideas to improve customer care processes and overall customer satisfaction.What You’ll BringA genuine interest in automobiles and automotive parts (car tyres, batteries, bike tyres, etc.)Excellent verbal and written communication skills in English.Strong hospitality mindset with a proactive approach to solving customer issues.Ability to multitask and navigate between multiple digital tools and platforms.Basic technical understanding of automotive parts is a plus, but not mandatory (training will be provided).Strong interpersonal skills and the ability to build and maintain customer relationships.A positive attitude with a willingness to learn and adapt.Prior experience in e-commerce customer care or support roles is preferred.Why Join Us?Be part of an exciting new e-commerce venture targeting the fast-growing UAE automotive market.Friendly, supportive, and growth-focused workplace in Ahmedabad.Opportunities for skill development and career progression.Work in a dynamic environment where your feedback and ideas are valued.If you’re passionate about helping people, have a knack for clear communication, and love the idea of working with automotive products — apply now and grow with us at HD IT Solutions!Apply now and be a part of our innovative team!