About Fancy PastelsFancy Pastels is a premium vacation wear brand that blends traditional craftsmanship with modern fashion. We are looking for a Customer Relationship Manager to enhance customer engagement and ensure a seamless shopping experience.Role OverviewThe Customer Relationship Manager will handle customer interactions, resolve queries, manage orders, and drive customer loyalty through excellent service. The role requires a proactive approach to customer engagement across digital platforms.Key ResponsibilitiesAssist customers via WhatsApp, email, social media, and phone.Manage order inquiries, tracking, exchanges, and returns.Collect and analyze customer feedback to improve service.Maintain customer data using CRM tools and ensure timely follow-ups.Work closely with sales, marketing, and logistics teams to enhance the customer experience.Skills & Requirements1-2 years of experience in customer service, preferably in fashion, retail, or e-commerce.Strong communication skills in English & Hindi.Familiarity with CRM tools, WhatsApp Business, and e-commerce platforms.Problem-solving mindset with a customer-first approach.Why Join Us?Be part of a fast-growing premium fashion brand.Work in a creative and dynamic environment.Opportunity to shape the brand’s customer experience journey.
Job Title
Customer Relations Manager