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Job Position: SAP SuccessFactors Support ConsultantExperience: 5+ YearsLocation: Remote/Kochi/Chennai/PuneNotice period: Immediate JoinersJob DescriptionWe are seeking a skilled and experienced SAP SuccessFactors Support Consultant to manage ongoing support and maintenance activities across various SuccessFactors modules. The ideal candidate will have 5+ years of hands-on experience in supporting and administering SAP SuccessFactors, strong functional knowledge, and the ability to resolve issues efficiently in a fast-paced environment.Responsibilities:Provide Level 2/3 support for SAP SuccessFactors modules (e.g., Employee Central, Performance & Goals, LMS, Recruiting, Compensation, Succession).Manage incident resolution, service requests, and change management through ticketing systems (e.g., ServiceNow, Remedy).Troubleshoot configuration, workflow, data, and integration issues.Perform regular system monitoring, health checks, and audit activities.Collaborate with internal HR, IT, and external vendors for issue resolution and enhancements.Support release management by validating new features, regression testing, and coordinating with stakeholders.Maintain role-based permissions, data models, business rules, and workflows.Document solutions, configuration changes, and end-user support materials.Coordinate with SAP through the SAP ONE Support Launchpad for escalations and support tickets.Assist with reporting and analytics using SuccessFactors reporting tools.Required Qualifications5 + years of hands-on experience in SAP SuccessFactors support and administration.In-depth experience with at least two core SuccessFactors modules (e.g., Employee Central + Performance or LMS).Familiarity with SuccessFactors Provisioning and Admin Center.Experience with SAP Cloud Platform Integration (CPI) or other middleware tools.Strong understanding of HR processes and SuccessFactors data structures.Excellent problem-solving, analytical, and communication skills.Ability to manage multiple tasks and priorities in a dynamic environment.SAP SuccessFactors Certification(s) in relevant modules preferred.Bachelor’s degree in Information Technology, Human Resources, Business, or a related field.Exposure to integrations with SAP HCM, payroll, or third-party systems.Experience with global support models and data privacy compliance (e.g., GDPR).Familiarity with SuccessFactors Analytics, Workforce Planning, or Employee Central Payroll.Agile/ITIL process knowledge and certification (e.g., ITIL Foundation).Experience in Time Off and Work Zone.