JOB DESCRIPTIONPurpose of the Job:Manage all Branch Operation, Audit, Investor /Distributor service & escalations.Key responsibilities:Investor Onboarding at regional level and liaise with HO for successful processingDistributor relationship managementHandle all Investor & Distributor queries and escalations.CRM management & closure of cases with pre-defined TATEngage with multiple internal departments to resolve issues within specified TATExcel skills & Sales MIS preparationSPOC for sales team members for dissemination of information from central ops / service teamEngage with stakeholders and resolve all pending cases shared by HO from time to timeAssist in central projects at regional level.Behavioral Competencies: Strong analytical and problem-solving skillsExcellent Communication skillsGood organizational and interpersonal skills, including ability to work effectively in a fast-paced dynamic business environmentHigh on energy, assertive and to be able to deal with multiple stakeholdersRole Specific Competencies:Should have excellent communication and presentation skills (verbal & written)Capability to manage/assist/facilitate Sales Team as Sales SupportManage and motivate other team member towards better outputFormal Qualifications / Prior Work Exp:Graduate with 9-15 years of relevant work experience in similar role within BFSIExperience of handling escalations of UHNI/HNI investors in BFSI at least for 1-5 years will be preferred
Job Title
Customer Service Manager