Job Title: Security Support Engineer (Level 3 / Zscaler)Salary: Negotiable (Permanent) Location: Fully Remote Hours: UK time, 8 hours per day Position:We are seeking an experienced Level 3 Security Support Engineer to join an established Zscaler Managed Services team for a leading Cloud Security Services Provider. This role is responsible for advanced troubleshooting, implementation, and optimization of Zscaler security solutions. As a key escalation point, you will work closely with clients, internal teams, and vendors to ensure seamless security operations.Key Responsibilities:Provide Level 3 support for Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) solutions.Troubleshoot complex issues related to connectivity, policy enforcement, authentication, and performance.Lead root cause analysis and resolution of critical incidents.Implement and optimize Zscaler configurations in alignment with security best practices.Collaborate with vendors and internal teams to resolve escalated issues.Assist in designing and deploying Zscaler solutions for new implementations.Develop and maintain documentation for configurations, troubleshooting procedures, and best practices.Conduct technical training sessions for Level 1 and Level 2 support teams.Monitor system performance and recommend enhancements.Stay updated on Zscaler product updates and industry trends.Requirements5+ years of experience in network security or cloud security engineering roles.Expertise in Zscaler technologies, including ZIA, ZPA, and Zscaler Client Connector.Strong understanding of networking protocols (TCP/IP, DNS, HTTP/HTTPS, GRE, IPsec, etc.).Experience with authentication protocols (SAML, OAuth, LDAP, Active Directory, etc.).Familiarity with firewall policies, proxy configurations, and secure web gateways.Proficiency in troubleshooting tools such as Wireshark, packet capture, and Zscaler logs.Experience in integrating Zscaler with SD-WAN, VPN, and cloud environments.Excellent problem-solving skills and the ability to work under pressure.Strong communication skills with experience in customer-facing roles.Zscaler Certified Cloud Administrator (ZCCA) or Zscaler Certified Cloud Professional (ZCCP) preferred.Preferred Qualifications:Experience with scripting and automation (Python, PowerShell, etc.).Knowledge of other security technologies (CASB, DLP, Zero Trust frameworks, etc.).Experience in a managed services or enterprise IT support environment.Other informationWhy Join Us?:Work with cutting-edge cloud security technologies.Collaborative and dynamic work environment.Opportunities for professional growth and certifications.Competitive salary and benefits package.If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values ‘Honesty, Integrity and Pragmatism’. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics.If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
Job Title
Security Support Engineer