Job Title: Service Quality Manager (SQM) – 5+ Years ExperienceLocation: Pune.We are looking for Immediate joiner candidates.Required Skills & Experience:✅ 5+ years in SQM, ITIL, or Service Management (Change/Incident/Problem Mgmt).✅ Hands-on experience with ServiceNow, JIRA, and vulnerability assessment tools.✅ Strong analytical skills to assess changes & risks per delivery guidelines.✅ Basic platform knowledge (cloud/DevOps/SRE) to represent changes in CAB.✅ Expertise in MI reporting (service quality, cloud billing, change metrics).✅ Familiarity with Agile/ITIL processes and SRE principles is a plus.If this role aligns with your career goals, we would love to hear from you! Please send your resume to Rajalaxmi.nayak@please include the following details:Current Salary :Expected Salary :Notice Period :Total Years of Experience :Relevant work experience :
Job Title
Service Quality Manager