Job Title

Responsibilities: Interact with Clients to understand key business Priorities and Opportunity identification. Needs Excellent Client Communication Skills Direct the identification of gaps and Transformation improvements in the various processes Coach & mentor Green Belt & Lean Projects – Process Standardization, Metric Movement, Automation, Transformation Projects Work with teams to build and implement a factory model to industrialize the Robotic Process Automation (RPA) across all LOBs to deliver the agreed scope and realize the required business benefits using an Agile RDLC model Accountable to deliver incremental Transformation targets Y-o-Y Work with teams to design and program manage RPA project plan and its adherence Create Road Map for RPA deployment Work closely with the RPA Technical team and Operations teams to ensure technical solutions are designed to deploy the bots as a team. Must understand one or more market-leading RPA technologies Work with teams to deploy RPA bots to improve transaction efficiencies across the portfolio to improve operational effectiveness and adhere to controllership Deploy QPA and LSS projects for mitigating process issues and improving Operational efficiencies identified across towers Conduct full lifecycle of deploying bots through project management from analysis to design, development, and handing over to support through effective coordination between various functions involved in the entire lifecycle Contribute to the creation of roadmap with account global operating lead for driving RPA transformation and process improvement and conduct periodic reviews with internal and external stakeholders calling out risks and issues on time Support Operations to meet the business objective by application of robotics and analytics capabilities Drive transformation for Hi-Tech & Trust & Safety portfolios processes (Built in Cloud & SaaS) using LSS, RPA, and QPA Contribute to improvements in client environment with a focus on Process Standardization and Continuous Improvement projects Responsible for directing VSM and Process Mapping activities for identifying and developing automation ideas Delivers oral and written communications that have clarity and impact Creates a team environment of accountability and commitment for reaching Coordinate with Digital and Transformation leaders to integrate automation opportunities for effective results Qualifications we seek in you! Minimum Qualifications/Skills Robotics platform knowledge and Experience in driving RPA implementation. Experience in one or more of the market-leading RPA platforms is a must from Automation Anywhere, Blueprism, UiPath, or MS- Power Automate Understanding of Six Sigma, Lean and Continuous Improvement concepts. Good to have LSS- GB / BB certification. Extensive experience in the Hi-Tech and T&S domain should have led transformation across all sub-processes Should have exposure to the deployment of digital tools to transform processes Project Management skills –Strong Influencing skills and clarity of thought on effective project management is required. Good to have PMP, CSM certifications.