Job Title

Location: Hyderabad/Bengaluru, IndiaJob Type: Full-TimeAbout Us:At Value Creed, we drive business success through innovative Salesforce solutions. We are seeking seasoned Salesforce Functional/Business Consultant SME to establish and lead L1, L2, and L3 support for our client, as well as to build and standardize our support practice. Our client is currently leveraging Sales Cloud and Service Cloud, with plans to adopt Marketing Cloud shortly, making this role critical in ensuring robust system support and continuous improvement.Key Responsibilities:Support Leadership & Practice Setup:• Design and implement a comprehensive support framework for L1, L2, and L3 service levels.• Develop support processes, standard operating procedures, and training materials.• Act as the subject matter expert (SME) for business processes within the Salesforce ecosystem.Business Analysis & Requirements Management:• Engage with business stakeholders to understand current challenges and future needs in Sales Cloud and Service Cloud.• Document business processes, map requirements, and translate them into actionable support strategies.• Ensure seamless communication between business units and technical teams.Salesforce Functional Expertise:• Provide advanced support and guidance on Sales Cloud and Service Cloud functionalities.• Oversee system customizations and enhancements, ensuring they meet business objectives.• Monitor system performance, conduct regular audits, and recommend process improvements.Future-Ready Implementation:• Prepare for the upcoming Marketing Cloud implementation by identifying potential business impacts and support requirements.• Stay informed of Salesforce best practices, industry trends, and updates.• Coordinate with the Technical Consultant to align technical solutions with business needs.Required Skills & Experience:• 7-10 years of experience in Salesforce implementations, with deep functional expertise in Sales Cloud and Service Cloud.• Demonstrated experience in managing and leading multi-tier support (L1, L2, L3) within a Salesforce environment.• Strong background in business analysis, process mapping, and requirements gathering.• Familiarity with Marketing Cloud is a plus.• Excellent communication, presentation, and stakeholder management skills.• Experience with Agile methodologies.• Salesforce certifications (e.g., Salesforce Consultant, Salesforce Administrator) are a plus.