Job Title

Roles and responsibilities:Must have an Experience into sales experience.Develop training programs: Create training curricula and sessions to teach sales skills and techniques.Evaluate training programs: Assess the effectiveness of training programs and identify areas for improvementCollaborate with sales leadership: Work with sales leadership to ensure training aligns with company goalsRecruit and train employees: Recruit, select, and train new employees, and coach and counsel existing employeesCommunicate expectations: Communicate job expectations to employeesImpact: A sales Assistant Training Manager's work directly impacts a company's revenue and growth.Skills: Analytical skills are important for a sales training manager to identify problems, investigate, and find solutions.Operational Excellence:Designs training & test modules based on needs.Maintains regular correspondence with the clients to clarify process updates and percolates it to Operations.Resolves issues pertaining to process knowledge with clientsEnsures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production.Conducts interviews & coordinates with HR for recruiting trainers / traineesEnsure 100percent adherence on client driven SOP & BEST T&D compliancePrepare Trainers through TTT/ Platform skills certification.Liaises with Central MIS / Admin dept / HR / Payroll for training resource availabilityCoordinates with all stakeholders to ensure New Hire training process runs effectivelyPrepare and attend all business / client reviews& work on the action plans to improve business performance.Understanding of root cause analysis & reasons to better performance.Interacts with IT team for creation and deletion of Ids for new team members.Measures performance of the team through performance appraisals and responsible for team motivation and retentionResponsible for retaining trainees & trainersGuides the trainers to measure training effectiveness and ascertain trainees learning curveCounsels and guides trainees who are offtrackAdheres to release date of trainees to OJT as per schedule. Conducts or nominates developmental workshops for trainers to enhance skillsEnsures adherence to norms specified by COPC certification and ISO 270001Creates SOPs for training department and various processes