Job Title

Company Description Ascend is an immigration coaching and consulting organization dedicated to empowering aspiring immigrants and immigrant entrepreneurs worldwide. Founded by immigrants, for immigrants, Ascend understands the challenges of the immigration process firsthand. The company focuses on EB1A Extraordinary Ability Immigrant Visas, EB2 NIW Exceptional Ability National Interest Waivers, and O1A Individuals with Extraordinary Ability or Achievement. Role Description*Freshers are encouraged to apply as training will be provided* • Generate and send client invoices on a pre-determined schedule using our internal billing system • Monitor due dates and follow up with clients through reminder emails, messages, and calls • Escalate unresolved payments by issuing late notices and penalty payment alerts, per our policy • Maintain accurate payment records and update our CRM with invoice and collection status • Work closely with the Director of Finance to align on monthly collections goals • Collaborate with legal and coaching teams to verify case status before escalating client communications • Proactively identify payment delays and propose solutions to prevent client friction • Coordinate payment plans with clients if needed, based on internal approval • Prepare weekly reports on outstanding invoices and payment trends Qualifications Prior experience in client billing, accounts receivable, or customer operations (1 year preferred but not required) Strong written communication skills and comfort with client-facing follow-ups High attention to detail and ability to manage multiple client accounts at once Familiarity with invoicing systems (e.g., Stripe, QuickBooks, Zoho, or similar tools) Experience using CRMs or client tracking systems Ability to work independently, prioritize tasks, and meet deadlines Empathetic yet assertive communication style