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Job Title


Front Office & Guest Relations


Company : Raise Financial Services


Location : Mumbai, Maharashtra


Created : 2025-05-16


Job Type : Full Time


Job Description

Role Summary:Raise is built on this core philosophy - we will bring exceptionally great products, awesome user experience and best in class customer service to our users. We have started with our first step by launching Investment & Trading platform – Dhan (a Front Office & Guest Relations professional, you will play a crucial role in creating a positive first impression of the organisation for all employees, visitors and guests entering the office premises. Your primary responsibility is to ensure the smooth and efficient operation of the reception and create a welcoming and professional atmosphere, being the first point of contact for everyone. Needless to say, you will be the interface and are required to demonstrate a high level of professionalism and courtesy that leaves a good impression and builds a good reputation of the company.Expected Responsibilities:To warmly greet and welcome at reception in a professional and courteous manner.Assist the administration in resolving guest instances by demonstrating a calm and composed demeanour.Manage meeting room and conference booking requests.Keep a track of office supplies, stock management, visitors reports and other related records from the administration perspective.Be willing to extend self to provide general administrative support, such as scheduling meetings, making travel arrangements and assisting HR and admin teams.Expected Skills:Bachelor’s degree in any field is mandatory.2-3 years proven experience as a receptionist, guest relations or administration.Proficient in MS office and google sheets.Excellent communication ability, conversational skills in a warm and professional tone.Ability to multitask and prioritize tasks effectively.Ensure safety and hygiene standards of the reception area.We are expanding our team and are specifically seeking female candidates for this role, which aligns to our diversity vision at the workplace. Location: Goregaon West, Mumbai. Candidates from Mumbai (Western Suburbs) only would be preferred.If you wish to join us, email us your resume on are a Great Place to Work! Our culture fosters growth, collaboration, and fulfilment. It's a workplace where every individual is valued, innovation thrives, success is shared, where passion meets purpose and every day is an opportunity to make a difference.Join us in building Raise!Our People & CulturePeople and culture are the most important aspects of our business.We are looking for team members just like us, in simple words - good people to work with and demonstrate following personality traits:Be super obsessed about ensuring customer satisfaction.(We are here because of our customers, and will be here only if we serve our customers)We have a single opportunity to serve.(Our customers will give us one opportunity to serve - we can’t let them down. Be it product, uptimes, customer service or any interaction we have to deliver a wow experience.)Respect your work, your team, your co-workers and our customers.(The only way to get respect is to give it first)Speed is all that matters. Ship right and ship faster.(You either help the team move ahead fast, or you slow it down. We prefer the first.)Humility & politeness over arrogance & over-confidence.(If you are the smartest one in the room, bring up others to speed. We are here to serve our customers, not to prove a point.)Quality over quantity.(It is fine if you pick up a few things to do, but do them exceedingly well.)Make your hands dirty irrespective of who you are.(Our CEO & COO respond to customers every day. Our CTO codes every day. This is us.)Talent and Competency over Credentials.(Skills are more important than Credentials, we learned it all the hard way with life & experiences.)Entrepreneurial, ownership driven and disciplined.(We trust you to help us gain and retain the trust of our customers and our stakeholders)Less words, more action.(Believe in something? show it by doing things. Not just by talking about it)Flat hierarchy with open culture & conversations.(You are among all of us, and we all are with you)Passionate about the business you are a part of.(Do it because you are passionate about it, not because it’s your job.)Raise is an equal opportunity employer.(We celebrate diversity and inclusion.)About Raise Financial ServicesAt Raise, we are building technology-led consumer products & infrastructure services to serve Indians with Financial Services across financing, insurance, investing, payments and wealth.We are building for the financially aware & financially literate users, largely focusing on the top 25 Mn+ tax paying residents in metros, urban cities & towns in India. Raise will offer consumer products & services that cater to these users, and will offer the same technology & infrastructure to partners in the startup ecosystem willing to take the experience to everyone in India.We will launch a series of consumer products, expect the first ones to be available in 2021. Our focus is on 3 core aspects - build great products, deliver awesome experiences and provide exceptional customer services to our users.Connect with us: more about our Investing Platform –