Job Title

Associate Vice President – People & Culture (APAC)Overview of the RoleBirdeye is the #1 AI-powered platform for Reputation Management, Customer Experience, and Social Media Engagement, trusted by over 150,000 businesses worldwide. We are seeking a strategic and dynamic Associate Vice President (AVP) of People & Culture (APAC) to join our leadership team and drive the next phase of growth across the APAC region.This role is an exceptional opportunity to lead our People & Culture strategy in a fast-growing, tech-driven environment. You will work closely with senior leaders to shape the future of our organization, create a high-performance culture, and build the best teams to fuel our expansion. If you’re an HR leader who excels at aligning people strategies with business outcomes, nurturing talent, and driving organizational transformation, this role is for you.Key ResponsibilitiesStrategic HR Leadership & Business Partnership- Act as a trusted HR business partner to senior leadership, providing counsel on workforce planning, talent strategies, and organizational growth. - Lead the development and execution of a comprehensive People & Culture strategy that aligns with Birdeye’s APAC business goals. - Spearhead HR transformation and change management initiatives to support Birdeye’s expansion and scalability across the APAC region. - Collaborate with global HR teams (US, UK, Australia) to ensure alignment on DEI, employee engagement, and HR policies.Talent Acquisition, Workforce Planning & Leadership Development- Lead talent acquisition strategies to attract top-tier candidates in high-demand roles, including engineering, product, data science, and AI. - Develop a scalable, data-driven workforce planning model that ensures alignment with business growth objectives. - Oversee succession planning and leadership development programs, identifying and nurturing high-potential talent. - Enhance Birdeye’s employer brand through social media, industry events, and strategic partnerships to attract world-class talent.Culture, Employee Engagement & Retention- Cultivate a high-performance, people-first culture that reflects Birdeye’s mission and core values. - Design and execute employee engagement programs that drive collaboration, motivation, and a sense of belonging. - Lead efforts to continuously measure employee satisfaction through pulse surveys, stay interviews, and feedback loops. - Champion Diversity, Equity, and Inclusion (DEI) initiatives to foster a diverse and inclusive workplace.HR Operations, Compliance & Total Rewards- Ensure full compliance with APAC labor laws and employment regulations, minimizing risk while ensuring a positive workplace culture. - Lead the design and execution of compensation structures, benefits programs, and HR policies to attract and retain top talent. - Optimize HR operations by leveraging HRIS tools, automation, and analytics to drive data-driven decision-making. - Partner with Finance and Legal teams to align HR policies with business needs and ensure seamless global integration.Change Management & Organizational Effectiveness- Lead organizational change initiatives, ensuring smooth adaptation to evolving business needs and new challenges. - Provide leadership in mergers, acquisitions, and restructuring efforts, ensuring minimal disruption to people and operations. - Develop and execute strategies to scale Birdeye’s APAC workforce, ensuring talent management supports business expansion.Attributes & CompetenciesEducational Background- A Bachelor’s or Master’s degree in Human Resources, Business Administration, Organizational Psychology, or a related field.HR Leadership Experience- A minimum of 15 years of progressive HR experience, with at least 5 years in a senior leadership role. - Proven ability to develop and execute strategic HR initiatives that align with business goals and drive organizational success.Global HR Expertise- Extensive experience in multinational, tech-driven environments, with a track record of navigating complex, multi-country HR landscapes.Regulatory & Compliance Mastery- Strong knowledge of APAC labor laws, employment regulations, and HR best practices, ensuring full compliance while promoting a positive organizational culture.Leadership & Influence- Strong leadership and interpersonal skills, with the ability to build relationships and influence stakeholders across all levels. - Proven ability to drive change and shape the leadership philosophy of an organization.Talent & Workforce Strategy- Expertise in talent acquisition, workforce planning, performance management, and organizational development. - Ability to align talent strategies with business growth, ensuring the right capabilities are in place to drive success.Data-Driven Decision-Making- Strong analytical skills and experience using HR metrics, analytics, and insights to make evidence-based decisions.HR Technology Proficiency- Hands-on experience with HR Information Systems (HRIS) and other HR technology platforms, leveraging tools for process optimization and data-driven insights.Problem-Solving & Innovation- A proactive, solution-oriented mindset with the ability to solve complex HR challenges and implement innovative strategies to enhance employee experience.Adaptability & Agility- Ability to thrive in a high-growth, high-change environment, embracing agility and flexibility to meet evolving business needs.