Job Title

Job DescriptionPosition Title, Responsibility Level -AVP – Service Delivery Location - KochiEssential Functions The role will manage a single or multi-client portfolio in healthcare domain with span of control of ~250 employees The role will be responsible for ensuring noiseless delivery across the accounts, working closely with the onshore teams to support sales opportunities, and moving each of the delivery accounts towards Intelligent (a combination of leveraging AI, robotics, and analytics effectively) The responsibility would be to manage multiple teams who would work from different offshore locations for US Healthcare payer business Preferably experience with Claims, Appeals, Utilization management, Back-office enrollment, prior Auth Engage with various existing support teams (Process Excellence/ Digital / Analytics) that will help us achieve the results Manage relationships with customers at the senior management level and ensure customer satisfaction Establish and maintain robust tracking mechanism for key indicators of the operations to support decision-making Responsible for tracking and driving all process parameters ‘critical to quality’ for process delivery Assist management with career development activities for team members, team leaders and managers, including performance management, feedback and training Ensure adequate guidance & training of team members to ensure process objectives & Customer requirements are metProfession Skills Requirement Operational Skills Prior work experience in managing US Healthcare payer client/s independently in a third-party organization. Need to have management skills to manage large teams and take both top line & bottom line responsibilities Candidate should have ability to respond rapidly and creatively address problems and opportunities, to devise solutions that address the business needs. Proven track record of managing and growing businesses Ability to work in a matrix organization and be sensitive to cross cultural/geographical sensitivities Ability to create a strategy, implement it and be operational at the same time. Soft skills An effective communicator with excellent relationship building, Negotiation & interpersonal skills Versatility, High level of professionalism and confidence Strong leadership skills and the ability to effectively and efficiently manage others Highly flexible, adaptable and creative Strong analytical, problem solving abilities & complexity management Respond to business problems or challenges with new perspectives and explore a variety of relevant possible solutions. Take prompt and effective action to rectify problems and bring structure and clarity when managing within unstructured, ambiguous environments. Self-motivated, able to work independently and under pressure, resourceful, self-driven with a strong sense of commitment and multitask management are pre-requisites