Job Title

Salary 3,00,000 - 3,60,000 Lakhs Per AnnumCompany Overview Logbase is a leading SaaS company specializing in eCommerce solutions, trusted by over 60,000 Shopify stores worldwide. With a global customer base spanning more than 100 countries, we offer 7 innovative products designed to help online retailers grow and succeed. Headquartered in Coimbatore, our team of 60+ professionals is committed to delivering exceptional value and service.Role Description We are looking for a dedicated and customer-focused professional to join our growing team as a Customer Success Executive. This is a full-time, on-site role based in Coimbatore. The ideal candidate will be responsible for ensuring customer satisfaction, fostering retention, providing support, managing client accounts, and applying analytical insights to help customers succeed.Key Responsibilities Manage and support customer accounts to ensure satisfaction and long-term retention Provide timely and effective customer support Analyze customer feedback and usage data to identify opportunities for improvement Collaborate with internal teams to resolve issues and enhance the customer experience Build strong relationships with clients to ensure continued engagement and successQualifications Proven skills in customer satisfaction and retention Strong analytical and problem-solving abilities Experience in customer support and account management Excellent communication and interpersonal skills Background in eCommerce or customer service preferred Bachelor’s degree in Business, Marketing, or a related field