Job Title

Company Description Find Your Kicks India (FYKI) is a premier platform that connects buyers and sellers of hyped sneakers, apparel, and collectibles. FYKI provides a convenient means for buyers seeking rare sneakers not available in stores and for sellers looking to sell their items for fast cash. As a leading marketplace, we facilitate seamless transactions, making us the go-to place for sneaker enthusiasts across India.Role Description This is a full-time, on-site role for a Customer Support Executive located in Ludhiana. The Customer Support Executive will handle day-to-day customer inquiries, provide online support, ensure customer satisfaction, and offer technical support where necessary. The role includes addressing customer needs promptly and efficiently to enhance the overall customer service experience.Qualifications Customer Support, Customer Service, and Customer Satisfaction skills Online Support skills Technical Support capabilities Excellent written and verbal communication skills Ability to handle multiple tasks and manage time effectively Experience in e-commerce or retail industry is a plus Bachelor's degree in a relevant field