Job DescriptionPosition Title:Associate Director (Coding Quality) Function:Medical Coding Location:Hyderabad Shift Timings:12:00 to 21:00 Hrs.Responsibilities: Lead closer calibrated quality outcomes for end customers. Drive customer satisfaction for quality of coding output including corrective and preventive actions for customer quality concerns. Build and operate a predictable quality model and well aligned outcome-based quality assurance unit for coding. Actively collaborate new customer engagements for better quality outcomes including calibration, SOP inputs Lead quality representation in business reviews – weekly, monthly, and quarterly as well customer and internal stakeholders/leadership visits. Drive high level of visibility on business performance and measures to relevant internal stakeholders. Actively lead collaborative efforts and cohesive outcomes between US and Global QA teams Drive and guide analytics for comprehensive quality dashboards along with business insights and publish for internal stakeholders and leaders. Drive quality transformation initiatives and continual process improvement. Create effective quality sampling process and governance. Drive QA effectiveness and alignment with customer perceived quality. Collaborate with product team to build and manage comprehensive QA workflow tool along with reporting and insights capabilities. Drive process improvement initiatives including process reengineering, lean and automation initiatives to drive efficiency. Drive value-based initiatives including upstream opportunities from AR to coding, coding denials to abstract coding as well coding optimization, benchmarking, and CDI/provider education initiatives as well technology initiatives such as autonomous coding, coding edits/scrubbers and auto fixes. Collaborate with training team to drive effective feedback loop to address quality gaps through onboarding training. Drive high performing quality operations with closer governance on KPIs such as productivity, absenteeism, shift adherence, utilization, productive time etc Drive high people engagement including framework for periodical connects including 1 to 1, skips, FGDs as well use the people survey tool to drive meaningful actions, EWS and employee retention and govern attrition. Requirement : Minimum 18 Years of Experience in managing Multispecialty Coding in RCM/US healthcare is preferred along with understanding on Quality Concepts. Lead a team of quality Senior managers/Managers for multiple business units/customers and across locations. Lead a team of operations (Span of ~250+)
Job Title
Associate Director