Job Title

We are looking for Process Excellence/Business Excellence-Sr. Service Manager for Mumbai Location. (Black Belt Certified)Note : Female candidates are preferred for this role.- Job Location : Mumbai - Experience Required : 8-12 Years - Both Side Transport (Work from Office)Important : Candidate should have working experience in Process Excellence/Business Excellence-DMAIC Methodology , Hypothesis testing , FMEA , Poka yoke ,MINITAB , Continuous improvement , process improvement, Lean Six Sigma, Automation, RPA & agile etc.The Ops & Quality Service Manager/Sr. Service Manager supports aligned BU business partners in effectively managing and improving operational performance & in meeting their productivity goals through a culture of continuous improvement.High Level Responsibility area- Facilitates / Leads improvement projects based on Lean / Six Sigma methodology. - Provides analytics support to Business Leaders both onshore and offshore. - Drives a continuous improvement culture - Manages the innovation/ idea generation platform “MERCURI” - Facilitates Process Improvement trainings - Supports the business with Quality/Operational excellence initiatives.Responsibilities:- Understand business processes , analyze data trends and share recommendations with stakeholders - Showcase / share skill set & Quality service offerings with stake holders - Analyze data on key client operational metrics to understand opportunity for improvement - Learn and understand the domain / business to help define process metrics - Map processes to identify non-core activities and suggest alternatives and thus help remove waste - Facilitate / lead brainstorming sessions in a structured problem solving approach to identify improvement areas, support in measuring improvements and quantification of savings - Actively listen and understand stakeholder expectations and requirements to support them in meeting their business objectives - Be flexible to changes & continuously evaluate to adapt to the culture of the organization - Understand and own development needs in consultation with the manager and work to achieve development goals - Liaison with North America Ops & quality counterparts and other stakeholders to drive collaboration and team work - Deliver Lean trainings for Band 3-5 colleagues - Deliver need based trainings on Problem solving , Quality concepts & tools - Mentors colleagues within the Business Unit on client knowledge / Process knowledge / Tools knowledge - Identify Failure modes and help in establishing process controls - Design and develop metrics for accurate measurement of work performance - Baseline metrics and monitor performance - Provide advance data Analytics as per Business Unit / Process requirements - Identity opportunities for capacity creation - Facilitate / lead capacity creating projects in alignment with the productivity goals of stakeholders - Support business to create year on year efficiencies - Support transition of new processes, Map processes, create metrics, and consult the business on setup and design of Quality Assurance processes - Use Six Sigma and Lean tools as required - Facilitate / Lead projects on Quality and operational excellence using Six Sigma / Lean / Project Management methodologies - Develop project roadmaps for assigned projects with minimal or no mentoring support - Acts as a program manager for BU specific or division level programsEducation:- Graduate in any stream - Black belt certifiedRequired Experience8-10 years of work experienceTotal work experience of 5 years or more (after Graduation in any discipline)Relevant / industry work experience of 5 years or moreMaximum experience should not exceed 10 years.Hands on experience of mentoring and doing Green Belt /Black Belt Six Sigma ProjectExperienced in managing multiple project teams simultaneouslyPreferred Experience:Training and Facilitation Skills and experienceExcellent oral, written, cross functional and interpersonal communication skills.Learning ability with customer orientation and a keen eye for process improvementExposure to COPC, ISO, TQM, Project Management and other Quality methodologies/systemsKnowledge of MinitabKnowledge of AccessGood knowledge of MS Excel , Power Point and MS VisioNote : Interested candidates can share their CV's at Sandeep.sharma72@ (Please mention Subject line-Process Excellence for Mumbai)