About AlmaConnectAlmaConnect is a leading alumni networking platform trusted by institutions like IIM Ahmedabad, IIT Delhi, and BITS Pilani. We power engagement and networking between institutions and their alumni communities. Our latest offering, AlmaConnect News, empowers professionals by notifying them whenever their contacts in CRM (like Pipedrive) are mentioned in the news — a game-changer for sales and relationship management.Role OverviewWe are looking for a proactive and empathetic Customer Support Executive who thrives in fast-paced environments and is passionate about helping users get the most out of our platform. You will be the first point of contact for AlmaConnect users, helping them resolve issues, answer questions, and ensure a seamless user experience.Key ResponsibilitiesRespond promptly and professionally to customer queries via chat, email, and callsTroubleshoot user issues, bugs, or integration challenges and work with the tech team to resolve themOnboard and educate new users about platform features and best practicesMaintain accurate records of interactions and user feedbackIdentify recurring issues and suggest improvements in product and support processesAssist with documentation, FAQs, and knowledge base articlesSupport CRM integration queries (e.g., for platforms like Pipedrive)What We’re Looking ForExcellent written and spoken English communication skills2–5 years of experience in a customer support, client servicing, or user success roleTech-savvy with a basic understanding of SaaS tools and CRMsStrong problem-solving and multitasking skillsEmpathy, patience, and a genuine desire to help usersComfortable working remotely and independentlyNice-to-Have (Not Mandatory)Experience supporting SaaS or CRM toolsFamiliarity with tools like Intercom, Freshdesk, or HubSpotPrior exposure to alumni engagement, edtech, or sales intelligence domainsWhy Join Us?Remote-first work culture with flexibilityHigh-impact role in a fast-growing startupOpportunity to interact with top-tier institutions and professionalsCollaborative and transparent team environmentLearn and grow with a product used by India’s top colleges and companies
Job Title
Customer Support Executive