About Us:CTRL Service Group is a leading provider of mystery shopping services globally. We are dedicated to helping our clients enhance customer experiences and optimize operational efficiency. We are looking for a dynamic individual with experience in the mystery shopping field to join our growing team in India.Position Overview:As a Validator & QA Specialist, you will be responsible for verifying and validating mystery shopping reports to ensure they meet our quality standards and client requirements. You will play a crucial role in maintaining the integrity of our data and contributing to the overall success of our projects.Key Responsibilities:Report Verification: Review and validate mystery shopping reports for accuracy, consistency, and adherence to project guidelines.Quality Assurance: Conduct quality checks on data collection processes, ensuring compliance with company standards and client specifications.Feedback Implementation: Provide constructive feedback to field agents and internal teams regarding report submissions and areas for improvement.Documentation: Maintain comprehensive records of validation processes, issues identified, and resolutions implemented.Collaboration: Work closely with project managers, shoppers to ensure seamless communication and resolution of discrepancies.Data Analysis: Assist in analyzing trends and patterns in report data to identify potential areas for enhancement in reporting and methodology.Training Support: Participate in training sessions for shoppers, focusing on report accuracy and quality expectations.Continuous Improvement: Suggest process improvements to enhance the efficiency and effectiveness of the validation and QA processes.Skills:Strong attention to detail and analytical skills.Excellent communication and interpersonal abilities.Ability to work independently and as part of a team.Benefits:Competitive salary and benefits package.Opportunities for professional growth and development.A dynamic and collaborative work environment.Remote Working environment.
Job Title
Report Validator- Mystery Shopping Services