Job Title

CRM Developer - SalesFroceJob Description Expectations: The CRM Developer will look after the development, implementation, and maintenance ofCRM/CDP/Marketing Automation platforms for new and existing clients. This role will alsoplay a key role in custom developments and handling automated marketingcommunications. The ideal candidate should possess strong communication skills and theability to collaborate with both internal teams and external teams.Experience required: 3-5 years in a CRM Development Executive or similar rolesResponsibilities: ● Manage and assist in the implementation of CRM systems for new clients.● Oversee the maintenance of CRM systems for existing clients● Plan and execute custom development requirements such as chatbots, middlewares, API development and integrations● Collaborate with internal teams and clients to ensure projects are continuously aligned with business objectives● Manage and assist the internal team for set up of custom platforms and solutions● Identify opportunities for improving client strategy based on BAU activities and insights.● Manage and assist in the implementation of marketing workflows using CRM/CDP/MA platforms● Coordinate with internal business verticals, including Operations, Finance and Business Development teams● Liaise with external stakeholders such as clients and vendorsKey requirements: ● Bachelor's degree in Technology, or a related field.● Prior experience in working with MarTech or CRM-specific projects● Certification in Salesforce CRM would be an added advantage● Strong understanding of CRM/CDP/MA platforms (like Zoho, Salesforce, HubSpot, CleverTap etc.)● Good understanding of API integrations and middlewares or backend Languages like (node.js/python)● Excellent project management skills and the ability to manage multiple projects simultaneously● Strong analytical skills to derive actionable insights from data● Excellent communication and interpersonal skills.● Prior experience in WhatsApp marketing can be beneficial● Detail-oriented and able to bring innovative changes/improvements in existing processes● Ability to collaborate effectively with cross-functional teams.● Strong organisational skills with the ability to prioritise tasks.Skills required: ● HTML/CSS/Javascript● SQL/MongoDB● Backend development using NodeJS or any other programming language● Deluge scripting is good to have.● Rest API development and integration knowledge